Luxury retail experience in Ready-to-Wear, Shoes, Watches, Leather, or Jewelry is preferred.
Team-oriented with a positive and flexible attitude.
Ability to stay calm under pressure.
Proficiency in exceptional customer service and relationship building.
Strong passion for sales and meeting targets.
Availability to accommodate business needs.
Responsibilities
Act as an ambassador for Hermès, embodying warmth and elegance.
Share enthusiasm and knowledge about Hermès products with clients.
Welcome clients to the store and drive sales while ensuring high-quality service.
Provide personalized service and detailed product information to clients.
Cultivate client loyalty through effective communication and engagement.
Follow opening and closing procedures meticulously.
Meet and exceed sales targets and maintain visual merchandising standards.
Benefits
Comprehensive medical, dental, and vision coverage.
Long-term disability and life insurance options.
Accidental death and dismemberment insurance (AD&D).
Participation in a company group retirement savings plan.
Full Job Description
Job Description
Main Accountabilities:
Be the ambassador of Hermès to our clients, conveying warmth, courtesy, elegance, and the cultural values which are an intricate part of the Hermès maison.
Express enthusiasm for the stories and products of Hermès and promote their added value.
Warmly welcome clients to the store and develop sales while respecting the quality and service spirit that Hermès wishes to share with its clients.
Provide product knowledge and give exceptional personal service to each client.
Develop client loyalty and engagement through thoughtful communication with clients. Build and maintain a client base and sell more than a product.
Complete assigned opening and closing procedures.
Achieve sales goals.
Maintain the sales floor protocols for visual, service and loss prevention.
Uphold Group and Subsidiary policies and procedures.
Maintain client privacy and company confidentiality.
Take an active role in your personal development.
Other related duties.
Key Skills and Experience
2+ years' experience in client focused sales.
Luxury retail or experience selling key categories of Ready-to-Wear, Shoes, Watches, Leather and Jewelry is an asset.
Professional, team oriented, positive and flexible.
Even tempered while under pressure.
Demonstrated ability to provide exceptional customer service and customer connections.
Proven passion for selling and achieving sales targets.
Open availability to meet the needs of the business.
Ability to stand, crouch, bend and lift up to 20 kg.
COMPENSATION
The anticipated total annual compensation range (inclusive of any applicable base salary, commissions, bonuses, and other incentives) for this position is $60,000 - $105,000. For final offers, we take into consideration factors such as experience, skills, responsibilities of the position, and internal equity.
Comprehensive benefits package including medical, dental, vision, long-term disability, life insurance, AD&D, and company group retirement saving plan.
