OverviewSales Solution Engineer
Location: Remote, United States Work Arrangement: Remote
About the Role
The Sales Solution Engineer plays a critical role in Hyland's pre-sales process, serving as the technical and industry expertise anchor for the sales team and customers. This role engages directly with customers to uncover technical requirements, craft solution strategies, and deliver compelling demonstrations that build confidence and drive buy-in. The ideal candidate brings a strong foundation in technical sales, a passion for solving complex business problems, and the ability to communicate with clarity and impact across all levels of an organization.
Your Role Responsibilities? Here's What You'll Do.
- Act as the technical point of contact on standard customer engagements — coordinating pre-sales meetings, determining technical requirements, and ensuring a thorough understanding of customer needs to inform the right solution approach.
- Create and present compelling demonstrations of proposed solution strategies to key customer stakeholders, applying best practice knowledge and solution expertise to drive validation and buy-in.
- Coordinate with global services teams to transition key customer information, remaining actively involved throughout the process to ensure a seamless and high-quality customer handoff experience.
- Compose thorough internal documentation reflecting all activity related to the solution strategy and deliver well-crafted technical responses for requests for proposals (RFPs).
- Consistently identify and share opportunities to improve internal efficiencies, staying current on best practices, market trends, and solution enhancements through ongoing collaboration with Development teams.
- Participate in trade shows, conferences, and industry events — representing Hyland's solutions and contributing to the broader sales and technical community.
Role Essentials
You'll be set up for success if you have:
- Bachelor's degree in a related field such as Management Information Systems or Computer Science, or an equivalent combination of education and experience
- Experience in technical sales with a demonstrated ability to develop and deliver engaging, informative, and compelling presentations to diverse audiences
- Knowledge of Enterprise Content Management (ECM) and general software implementation methodologies
- Strong collaboration skills with the ability to work effectively within a team and across cross-functional areas
- Ability to thrive in a fast-paced, deadline-driven environment as a self-directed professional who can manage projects independently through to completion
What We'd Like to See
Bonus points if you bring:
- Demonstrated ability to establish rapport, earn trust, and gain consensus with key customer stakeholders including executive-level decision-makers
- Exceptional written and verbal communication skills, with the ability to articulate complex solutions with ease, clarity, and impact across varied audiences
- A genuine drive to learn and stay professionally current on industry trends, platform capabilities, and emerging technologies
- Comfort navigating ambiguity and adapting quickly to evolving customer needs, shifting priorities, and tight deadlines
- Willingness and ability to travel up to 60% of the time to support customer engagements, events, and industry conferences
