We are seeking a dynamic and experienced Senior Sales Readiness Lead to join our Sales Operations - Enablement team within Amazon Business. This role is responsible for designing, building, and facilitating ongoing learning experiences (everboarding) for the sales organization beyond initial onboarding. The role owner drives continuous skill development across core selling competencies, voice-of-the-field insights, curriculum design, and live/virtual facilitation - ensuring the sales team grows in competency throughout their tenure. This is an individual contributor role requiring deep expertise, autonomy, and cross-functional influence.

Key job responsibilities
• Voice of the Field (Learning Needs Analysis): Conduct ongoing learning needs analyses by gathering field feedback through ride-alongs, surveys, manager input, and performance data; translate insights into prioritized learning roadmaps that inform program design and content strategy.
• Everboarding Program Design: Design and maintain a structured post-onboarding learning journey that reinforces and builds on foundational skills, adapting to evolving business priorities and sales team maturity levels. Ensure program outputs feed into agentic tools and recommendation engines to deliver personalized, just-in-time learning at scale.
• Core Selling Competencies: Develop and deliver training on interpersonal skills including executive communication, active listening, storytelling, negotiation, objection handling, and customer empathy.
• Curriculum Development: Design and build structured curricula (modules, paths, certifications) using adult learning principles, ensuring content is role-relevant, outcome-based, and measurable.
• Facilitation: Deliver engaging instructor-led training (ILT) and virtual instructor-led training (vILT) sessions; facilitate workshops, role-plays, and peer learning cohorts.
• Manager Enablement: Build toolkits and programs that equip sales managers to effectively develop their teams; provide resources and frameworks that support manager-led development conversations.
• Data & Analytics: Own learning analytics - partner with BI to build and maintain dashboards tracking program engagement, completion, and impact; report insights to leadership and use data to continuously refine content and delivery.
• Content Governance & Maintenance: Own the lifecycle of everboarding content including regular audits for accuracy and relevance, version control, sunsetting outdated materials, and ensuring alignment with current GTM strategy.
• Onboarding Handoff: Partner with the onboarding lead to define clear transition points from new hire onboarding into everboarding; ensure continuity of learning journey and eliminate gaps or redundancies

A day in the life

No two days look alike. You start by scanning engagement dashboards, flagging trends, and forming hypotheses about what's landing - and what's not. Mid-morning, you're on a ride-along, capturing gaps between training and real buyer conversations. Over lunch, you reframe a leader's one-off request into a scalable program that serves three orgs. In the afternoon, you facilitate a live session for 300 sellers built around deliberate practice, not lecture. Late day, you're iterating on certifications, writing narratives that tie enablement to revenue, and sunsetting outdated content. Tomorrow, your work shows up in a rep's customer conversation.

About the team

We're the AB Enablement team - equipping NA CPS Sales with competency-based, AI-enabled skills and habits that improve performance and turn learning into accelerated growth. We build with intention inside one of the fastest-growing B2B businesses at Amazon, prioritizing fewer programs with higher impact over noise and volume. We're early adopters of AI tools, believers in behavioral science, and relentless advocates for the sales team we serve. If you want your work to directly shape how a world-class sales org grows, this is where it happens.

BASIC QUALIFICATIONS

- Bachelor's degree or equivalent

- 6+ years of sales operations or equivalent experience

- 6+ years of Microsoft Excel experience

- Experience developing and implementing systems/tools utilized for CRM, variable compensation, revenue reporting, forecasting, Salesforce automation, etc.

- Experience defining, refining and implementing sales processes, procedures and policies or equivalent

PREFERRED QUALIFICATIONS

- Experience using Salesforce (or other CRM tool) or BI tools

- Experience presenting to senior leadership

- Master's degree in business, operations, human resources, adult education, organizational development, instructional design or related field

- Experience analyzing business metrics and training data to measure program effectiveness

- Experience working in a fast-paced, rapidly changing operations environment

- Demonstrated ability to build AI fluency into learning programs, including hands-on facilitation of agentic or generative AI tools

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, MA, Boston - 133,900.00 - 181,200.00 USD annually

USA, TX, Austin - 133,900.00 - 181,200.00 USD annually

USA, VA, Arlington - 133,900.00 - 181,200.00 USD annually

USA, WA, Seattle - 133,900.00 - 181,200.00 USD annually