We are looking for an S&OP Manager to lead the Sales & Operations Planning process across the North America (NAM) cluster to support commercial objectives by translating business strategy into actionable plans and continuously improving planning accuracy and execution.
About the Job- Lead the end-to-end S&OP process for the NAM cluster, ensuring a clear and aligned plan across demand, supply, and finance
- Drive S&OP and S&OE cycles, enabling structured decision-making and execution follow-up
- Analyze demand and supply plans, identifying gaps, risks, and performance deviations
- Define and implement mitigation actions to ensure short- and mid-term plan execution
- Align planning inputs and timelines with regional and global processes
- Oversee assortment planning and inventory strategies to ensure optimal stock levels
- Monitor key performance indicators (forecast accuracy, OTIF, fill rate, inventory) and drive improvements
- Contribute insights to optimize availability, working capital, and overall business performance
About youWe are looking for a unique and amazing talent, who brings along the following:
- 5+ years of experience in Sales & Operations Planning (S&OP), demand/supply planning, or related supply chain functions
- Bachelor's degree in Supply Chain, Business Administration, Engineering, Merchandising, or a related field
- Strong experience in demand and supply planning, inventory management, and financial alignment
- Hands-on experience managing S&OP/S&OE cycles and driving consensus planning across cross-functional teams
- Solid knowledge of Demand & Supply Planning, Inventory Management, Merchandising, and S&OP processes
- Familiarity with planning methodologies and frameworks (e.g., APICS) and retail/e-commerce environments is a plus
- Strong understanding of key KPIs such as forecast accuracy, OTIF, fill rate, and inventory performance
- Proficiency in ERP systems (e.g., SAP/APO) and advanced data analysis skills (Excel or similar tools)
- Ability to translate data into actionable insights to support business decision-making
- Highly analytical
- Strong stakeholder management and cross-functional collaboration skills
What We OfferYou can expect a range of benefits, including:
- Learning and career development programs to help you grow
- A global employee assistance program offering support in the areas of mental, physical, and emotional health, managerial support as well as financial and legal matters
- Hybrid and flexible work options to support your work-life balance
- Paid volunteering leave to support causes that matter to you
- Exclusive employee discounts on Swarovski products
- Meal/Food Allowance
- Transportation Voucher
- Private medical coverage
- Life insurance
