The Home Depot

Sales Operations Manager

The Home Depot • $88K — $105K *
Atlanta, GA 30349In-Person
Business Services
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 5+ years of experience in Sales Operations, Business Operations, or related fields
  • Proven experience leading complex cross-functional initiatives from concept to implementation
  • Strong written and verbal communication skills, with the ability to present to senior leaders
  • Demonstrated ability to influence stakeholders without direct authority
  • Experience developing operational frameworks in dynamic environments
  • Ability to leverage AI-enabled tools to enhance productivity and customer experience
  • Advanced proficiency in Microsoft Office, especially PowerPoint and Excel

Responsibilities

  • Lead strategic business planning through analysis of trends and sales performance
  • Identify and implement process improvements for operational efficiency
  • Act as a liaison between Inside Sales and cross-functional teams including HR and Finance
  • Develop performance dashboards and KPIs to inform leadership decision-making
  • Coordinate training programs and ensure ongoing development for inside sales associates

Benefits

  • Opportunities for professional development and training
  • Supportive work environment with a focus on team efficiency
  • Dynamic and growing team structure
  • Encouragement of innovative operational strategies
  • Potential for career advancement within The Home Depot
Full Job Description

Position Purpose:

The Inside Sales Operations Manager serves as the operational backbone of The Home Depot's Virtual Sales organization, enabling the Director of Inside Sales and three specialized teams(ProSalesRepresentatives, TradeSales Representatives, and Digital Sales)tooperatewith efficiency, consistency, and scale. 

This rolewill supportagrowing team ofinside sales associateswithinfrastructure, processes, data, and training resources.By translating data into actionable insight, streamlining operations, and enabling effective workforce planning, this role directly contributes to the growth and success of The Home Depot's inside salesteams.


Key Responsibilities:

  • 25% - Strategic Initiatives & Business Planning - Leads strategic planning efforts by analyzing business trends, sales performance, and workforce requirements to develop actionable plans that support organizational growth and operational excellence. 
  • 25% - Process Improvement & Change Management - Identifies operational inefficiencies and leads the design, implementation, and adoption of scalable process improvements across all three teams. Documents standard operating procedures, supports change management efforts, and continuously evaluates workflows across phone, online, email, and SMS channels to increase productivity and reduce friction for both associates and customers. 
  • 20% - Cross Functional Program Leadership - Serves as a key operational resource and liaison between the Inside Sales organization and cross-functional partners including HR, Finance, Workforce Management, and Technology. Supports the Director of Inside Sales with operational needs, project coordination, and communications as the organization continues to grow. 
  • 15% - Analytics & Workforce Planning owns the development and maintenance of performance dashboards, scorecards, and KPIs across all three inside sales teams, transforming sales data, call metrics, and productivity trends into actionable insights that inform decision-making for the Director of Inside Sales and senior leaders. In addition, the role leads capacity planning, headcount modeling, and growth forecasting by partnering closely with Sales leadership, HR, and Finance to anticipate workforce needs, identify staffing gaps, and maintain planning tools that support both short-term execution and long-range organizational growth. 
  • 15% - Training & Operations Support - Coordinates training programs, new associate onboarding, and ongoing development initiatives across the Inside Sales organization. Partners with Learning & Development and functional leaders to ensure training content is current, accessible, and aligned with business priorities. Supports consistent skill development across all three team pillars.

Direct Manager/Direct Deports

  • Typically reports to Director or Sr. Manager
  • This role has 0 direct reports


Travel Requirements:

  • Typically requires overnight travel 10% of the time.


Physical Requirements:

  • Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.


Working Conditions:

  • Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.


Minimum Qualifications:

  • Must be eighteen years of age or older.
  • Must be legally permitted to work in the United States.


Preferred Qualifications:

  • 5+ years of experience in Sales Operations, Business Operations, Program Management, Project Management, Consulting, HR, Learning & Development, or a related business function 

  • Proven experience leading complex cross-functional initiatives from concept through implementation 

  • Executive presence and ability to communicate effectively with associates, managers, senior leaders, and cross-functional partners

  • Demonstrated ability to influence stakeholders and drive results without direct authority 

  • Experience developing business processes, programs, or operational frameworks in a dynamic environment 

  • Champions the evaluation, testing, and adoption of AI-enabled tools and workflows that improve associate productivity and customer experience.

  • Strong written and verbal communication skills, including experience presenting to senior leaders 

  • Experience managing multiple priorities and delivering results independently 

  • Advancedproficiencywith Microsoft Office, particularly PowerPoint and Excel 

  • Strong analytical and problem-solving skills with the ability to translate data into actionable recommendations


Minimum Education:

  • The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.


Preferred Education:

  • No additional education


Minimum Years of Work Experience:

  • 5


Preferred Years of Work Experience:

  • No additional years of experience


Minimum Leadership Experience:

  • None


Preferred Leadership Experience:

  • None


Certifications:

  • N/A


Competencies:

  • Strategic thinking: Planning long-term goals and anticipating future trends.

  • Project management - Overseeing timelines, resources, and deliverables from start to finish 

  • Manages ambiguity– Adapting to new or changing conditions. 

  • Adaptability: Adjusting smoothly to changing priorities or environments

  • Communication: Sharing information clearly and listening actively

About The Home Depot

The Home Depot is a home improvement retailing company that combines its physical stores with an online presence to provide customers with innovative products at great value. The company specializes in the fields of retail, home improvement, and customer service. The Home Depot was founded in 1978 and is headquartered in Atlanta, Georgia.

The Home Depot Careers

Join the vibrant team at The Home Depot, the largest home improvement retailer in the U.S., where your career can flourish in an environment ripe with opportunities for growth and innovation. As a market leader, The Home Depot offers a variety of job opportunities that allow professionals to thrive in a culture that values leadership, diversity, and professional development. Work You’ll Do At The Home Depot, you’ll be part of a team that’s committed to helping homeowners, builders, and do-it-yourselfers bring their visions to life. Our extensive range of job opportunities spans from store operations to supply chain management, from IT to marketing. No matter where you start, you’ll be doing work that matters, impacting our customers' lives and experiences. Transform Your Career Step into a role within The Home Depot and join a network of over 400,000 associates who are as passionate about building their careers as they are about helping our customers. Leadership at The Home Depot means continuous improvement, embracing diversity, and fostering a culture of inclusion and respect that makes us stronger. Innovate with Us Innovation isn’t just a buzzword at The Home Depot; it’s the backbone of how we do business. We are constantly seeking out new technologies and tools to improve every aspect of our operations, from logistics to customer service. Join us, and bring your unique perspective and skills to a team that’s setting the standard for excellence in the retail industry. Grow and Develop The Home Depot is committed to the growth and development of its associates through robust training programs, leadership workshops, and opportunities for advancement. Whether you’re looking for a part-time position or a full-time career, The Home Depot nurtures your professional growth every step of the way. Internship Programs Dive into the professional world through The Home Depot’s internship programs, which offer a dynamic environment to gain hands-on experience and develop critical skills in various business areas. Our internships provide a platform to connect with leaders and peers, enhancing your resume and preparing you for future employment. Benefits and Culture Choosing to start your career at The Home Depot means more than just securing a job. It means you gain access to unparalleled benefits that support your life and well-being, from health insurance to educational assistance. Our commitment to employees is reflected in our open, supportive culture where everyone’s voice is heard, and every team member’s contribution is valued. Join Our Team Ready to take the next step in your career? Explore the wide range of positions available at The Home Depot, where we’re hiring passionate, curious, and innovative team players. Search open positions that match your skills and interests on our Jobs page. Stay Connected Keep up to date with the latest career tips, company news, and industry insights—all from the people who work here. Subscribe to our Careers Blog and personalize your subscription to receive updates that align with your career interests and goals. At The Home Depot, we don’t just offer jobs—we offer careers that make a difference. Join us, and be a part of something bigger as we continue to invest in your future and our shared success.
Learn more about The Home Depot
Size
490,600 employees
Market Cap
$323 billion
Industry
Retail & Consumer Goods
Net Income
$12.8 billion
Founded
1978
5 Year Trend
+9.8%
Revenue
$132.1 billion
NASDAQ
HD
* Ladders Estimates

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