Gartner

Sales Operations Manager

Gartner • $72K — $100K *
Fort Myers, FL 33908In-Person
Business Services
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5-7 years of business experience, including 2-4 years in sales operations.
  • Bachelor's degree, preferably in a technical or business-related field.
  • Ability to translate high-level sales strategies into actionable system and process requirements.
  • Proficient in Excel, with strong modeling skills.
  • Advanced communication abilities, especially with Microsoft Office.
  • Experience with PowerBI and Salesforce is advantageous.
  • Demonstrated project management skills and attention to detail.

Responsibilities

  • Manage and optimize key SalesOps workstreams related to territory, quota, and commission.
  • Offer actionable insights into team performance using reporting tools, particularly in Excel.
  • Support mid-year changes and compensation adjustments for business growth.
  • Develop and maintain standard operating procedures for SalesOps workstreams.
  • Identify and implement enhancements and automation opportunities in processes.
  • Prepare monthly reporting for Exhibitor Sales related to personnel and commissions.
  • Contribute to the Year End Turn process and start of year quota setting.

Benefits

  • Hybrid work model offering flexibility.
  • Opportunities for professional development and training.
  • Access to advanced analytics tools and technology.
  • Collaborative environment with cross-functional teams.
Full Job Description
The Sales Operations Manager plays a pivotal role in supporting and optimizing the core processes that drive sales success at Gartner Conferences. Working closely with Sales Leadership and Planning and Performance, this role manages the full lifecycle of key SalesOps workstreams-including territory management, quota setting, and commission reconciliation. This position is also integral to critical business cycles such as mid-year changes and the Year End Turn, supporting territory and quota design, approvals, and implementation. The ideal candidate is detail-oriented, analytical, and thrives in a dynamic environment where adaptability and proactive problem-solving are essential.

What you will do:
  • Manage, optimize, and maintain key SalesOps workstreams, related to territory, quota and commission.
  • Provide sales leadership with timely and actionable insights into team performance, risks, and opportunities by building and maintaining reporting tools, especially in Excel.
  • Support mid-year team changes and compensation adjustments as needed to drive business growth and maintain operational accuracy.
  • Develop and maintain SOPs for all workstreams, including territory management, onboarding and offboarding, mid-year quotas, and commissions, to ensure business continuity.
  • Identify and implement opportunities to enhance and automate processes related to territory management, organizational charts, quota and commission administration, leveraging AI and automation where possible.
  • Preparing and support monthly reporting for Exhibitor Sales as it relates to people, commission and quota.
  • Serve as a key member of the Year End Turn process helping with territory design, build and rollout. You will play a key role in the start of year quota setting process assisting with analysis, working with leaders on approvals and interfacing with VC on quota approvals.
  • Continuously seek opportunities to optimize and streamline sales operations processes, tools, and reporting, adapting to changing business needs.


What you will need:
  • 5-7 years of business experience, with 2-4 years of experience in sales operations, preferably with a focus on reporting, process optimization, training, and dashboard management.
  • Bachelor's degree required; technical or business-related field preferred.
  • Ability to understand high-level sales strategies, translate them into system and process requirements, and ensure effective execution.
  • Strong excel skills and experience with modeling are a must.
  • Advanced communication skills, with proficiency in Microsoft Office; familiarity with PowerBI and Salesforce systems is a plus.
  • Strong attention to detail, organization, and project management skills.
  • Experience working cross-functionally to drive outcomes with sales, operations, and analytics teams.
  • Ability to thrive in a fast-paced, changing environment and manage multiple priorities.


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About Gartner

Gartner, Inc. is a research and advisory company that provides information, advice, and tools for leaders in IT, finance, HR, customer service and support, legal and compliance, marketing, sales, and supply chain functions. The company operates in more than 100 countries and has over 16,000 employees. Gartner was founded in 1979 and is headquartered in Stamford, Connecticut.
Learn more about Gartner
Size
16,600 employees
Market Cap
$26.4 billion
Industry
Business Services
Net Income
$266.7 million
Founded
1979
5 Year Trend
+14.1%
Revenue
$4 billion
NASDAQ
IT
* Ladders Estimates

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