Job Title: Sales Operations Manager, Commercial Excellence - Americas (Hybrid)
Posting Start Date: 7/2/26
Job Description:
Job OverviewPosition SummaryThe Manager, Commercial Excellence is a
Commercial Sales Operations role responsible for executing and improving core commercial sales processes, reporting, and sales enablement capabilities that support the sales organization.
Reporting to the Director of Sales Operations, this role serves as the execution arm of Commercial Excellence within
Americas Sales Operations, ensuring that commercial sales processes, systems, and data are standardized, scalable, and effectively support sales execution.
In this capacity, the function provides the processes, systems, and data required to enable consistent sales execution. This role does not own the sales or selling process, but instead enables it through process, systems, and data support.
This role leads a team focused on delivering commercial sales process improvements, reporting, and sales enablement support, while partnering closely with Sales, Customer Care, IT, and Analytics teams. The position also supports key transformation initiatives, including SAP S/4HANA upgrade activities, and provides reporting and data support for sales incentive plan (SIP) processes, ensuring alignment with commercial systems, while overall incentive plan design, governance, and administration are managed by Finance and/or HR.
Key ResponsibilitiesCommercial Excellence Execution- Drive commercial process improvements across CRM, forecasting, customer data, and customer experience.
- Improve sales efficiency and reduce administrative burden.
- Align execution across Sales, Customer Care, and Operations.
Process Standardization & Governance- Develop and maintain standardized commercial processes and work instructions.
- Ensure process consistency, compliance, and operational discipline.
- Identify and implement process improvements to reduce risk and inefficiencies.
Digital & Systems Enablement- Support commercial process execution within Sales Operations systems.
- Partner with IT on system requirements, enhancements, and upgrades.
- Lead system adoption through training, communication, and change management.
Analytics & Reporting- Own commercial reporting, dashboards, and data visibility.
- Enhance Salesforce reporting, dashboards, and data structures.
- Ensure data accuracy and usability across systems.
- Define reporting priorities and partner with IT to improve analytics capabilities.
- Provide leadership for Salesforce administration, account management, and reporting support.
Team Leadership- Lead and develop a team of Sales Operations professionals.
- Set priorities and workload aligned to business objectives.
- Ensure delivery of process improvements, enablement tools, and reporting solutions.
- Drive collaboration and alignment across commercial functions.
What your background should look like:Required Qualifications- Bachelor's degree in Business, Operations, or related field
- 5-10 years of experience in Sales Operations or Commercial Excellence
- Experience working with SAP and Salesforce (SFDC) or similar systems
- Strong understanding of sales processes (pipeline, forecasting, CRM, customer data)
- Experience leading projects or delivering through teams
Preferred Qualifications- Experience supporting ERP upgrades (e.g., SAP S/4HANA)
- Experience with Salesforce reporting and data structures
- Experience in manufacturing or B2B commercial environments
- Knowledge of process improvement methodologies (LEAN, continuous improvement)
CompetenciesBuilding Effective Teams
Managing and Measuring Work
Motivating Others
Values: Integrity, Accountability, Inclusion, Innovation, Teamwork
SET : Strategy, Execution, Talent (for managers)
COMPENSATION• Competitive base salary commensurate with experience: $119,000 - $148,700 (subject to change dependent on physical location)
• Posted salary ranges are made in good faith. TE Connectivity reserves the right to adjust ranges depending on the experience/qualification of the selected candidate as well as internal and external equity.
• Total Compensation = Base Salary + Incentive(s) + Benefits
BENEFITS• A comprehensive benefits package including health insurance, 401(k), disability, life insurance, employee stock purchase plan, paid time off and voluntary benefits.
Job Locations:8000 PURFOY ROAD
FUQUAY - VARINA, North Carolina 27526
United States
Posting City: Fuquay Varina
Job Country: United States
Travel Required: 25% to 50%
Requisition ID: 154945
Workplace Type: Hybrid
External Careers Page: Sales & Marketing
