General Motors

Sales Operations Analyst - Dealer Policy & Administration

General Motors • $70K — $95K *
Warren, MI 48089In-Person
Manufacturing & Automotive
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in Business Administration, Marketing, Sales, Operations, Communications, or similar.
  • 3+ years in Sales Operations, Dealer Operations, or related fields.
  • Strong analytical skills for interpreting business data.
  • Ability to manage multiple priorities in a fast-paced setting.
  • Effective communication skills across all organizational levels.
  • Proven independent work capabilities with cross-functional collaboration.
  • Preferred knowledge of dealer operations and automotive retail practices.

Responsibilities

  • Serve as the go-to resource for dealer policies and processes related to the DSSA.
  • Support project management and reporting for strategic dealer initiatives.
  • Analyze trends and metrics to identify opportunities in dealer operations.
  • Maintain the GM Dealer Policy Library and communicate policy updates.
  • Ensure compliance with state dealer licenses and legal regulations.
  • Administer background screening for dealer operations personnel.
  • Coordinate annual dealer network projects with data analysis and stakeholder engagement.

Benefits

  • Hybrid work model that allows flexibility in work location.
  • Exposure to cross-functional teams including Legal, Marketing, and Sales.
  • Opportunity to work with major industry stakeholders and dealers.
  • Development of skills in project management and operational process improvement.
Full Job Description
Job Description

The Sales Operations Analyst - Dealer Policy & Administration supports the execution, governance, and administration of GM dealer policies, contractual activities, and operational programs that enable the success of the Sales, Service, and Marketing organization. This position will play an important role serves as a key liaison between Field Teams, Dealers, Legal, Marketing, and internal business partners to ensure compliance with the Dealer Sales and Service Agreement (DSSA), maintain critical policy resources, support licensing requirements, and drive operational excellence through reporting, analytics, and process improvement initiatives.

Key Responsibilities
  • Serve as a primary resource for GM Field Teams, the Dealer Contractual Group (DCG), and Dealers regarding dealer policies, forms, letters, and processes related to the Dealer Sales and Service Agreement (DSSA).
  • Support project management activities and reporting requirements for strategic initiatives, including dealer network and dealer data verification processes.
  • Analyze data and operational performance metrics to identify trends, opportunities, risks, and process improvements across sales and dealer operations.
  • Maintain and administer the GM Dealer Policy Library, ensuring timely publication and communication of policy updates, bulletins, and reference materials.
  • Support the renewal and maintenance of GM state dealer licenses in compliance with applicable state regulations and legal requirements.
  • Coordinate and administer HireRight background screening activities for the Dealer Contractual Group.
  • Manage access governance activities, including permissions administration and semi-annual access reviews for SharePoint sites and shared mailboxes.
  • Support annual dealer network projects through data analysis, reporting, document preparation, stakeholder coordination, and supplier engagement.
  • Manage all Dealer Domain Name Change Requests and ensure timely resolution and communication to stakeholders.
  • Develop and implement operational initiatives that enhance Sales, Service, Marketing, and dealer support processes.
  • Build and maintain strong working relationships with internal and external stakeholders, including Legal, Marketing, Sales, Information Technology, Suppliers, Agencies, and Dealer partners.
  • Create presentations, dashboards, and executive summaries to support leadership reviews and business planning activities.
  • Lead Information Lifecycle Management (ILM), Records Information Management (RIM), and Business Continuity Planning (BCP) activities across multiple business functions to ensure compliance and operational readiness.
  • Support continuous improvement efforts by identifying process efficiencies, improving controls, and standardizing business practices.
  • Perform other duties and special projects as assigned.


Required Qualifications
  • Bachelor's degree in Business Administration, Marketing, Sales, Operations, Communications, or a related field.
  • 3+ years of experience in Sales Operations, Dealer Operations, Business Administration, Project Coordination, or a related field.
  • Strong analytical and problem-solving skills with experience interpreting business data and reporting metrics.
  • Experience managing multiple priorities and meeting deadlines in a fast-paced environment.
  • Strong written and verbal communication skills with the ability to communicate effectively across all organizational levels.
  • Demonstrated ability to work independently while collaborating with cross-functional teams.
  • Knowledge of dealer operations, contractual processes, or automotive retail business practices is preferred.


Preferred Qualifications
  • Experience supporting dealer-facing programs or automotive field operations.
  • Knowledge of GM dealer policies, dealer network operations, and the Dealer Sales and Service Agreement (DSSA).
  • Experience with SharePoint administration, access governance, ILM, RIM, and compliance-related activities.
  • Familiarity with project management methodologies and business process improvement practices.
  • Experience working with Legal, Compliance, Sales, and Marketing organizations.


GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc).This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}.This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.

About General Motors

General Motors Company engages in the manufacture and sale of cars and trucks in the United States, China, Brazil, Germany, the United Kingdom, Canada, and Italy. It offers sedans, crossovers, sport utility vehicles, pick-up trucks, coupes, sports/convertibles and hybrid vehicles, hatchbacks/wagons, and vans, as well as mini cars in India. The company also provides parts and accessories, such as iPod and MP3 compatibility, mobility accessories, performance parts, AC parts and services, and merchandise. In addition, it offers vehicle safety, security, and information services. The company provides used vehicles. It offers its products through dealers and distributors. General Motors Company was formerly known as NGMCO, Inc. and changed its name to General Motors Company in July 2009. The company was incorporated in 2009 and is based in Detroit, Michigan. It operates manufacturing facilities in India, the United States, and Canada. General Motors Company operates as a subsidiary of the United States Department of The Treasury. General Motors led global vehicle sales for 77 consecutive years from 1931 through 2007, longer than any other automaker, and is currently among the world's largest automakers by vehicle unit sales. General Motors acts in most countries outside the USA via wholly-owned subsidiaries but operates in China through 10 joint ventures. GM's OnStar subsidiary provides vehicle safety, security, and information services. In 2009, General Motors shed several brands, closing Saturn, Pontiac, and Hummer, and emerged from a government-backed Chapter 11 reorganization. In 2010, GM made an initial public offering IPOs to date and returned to profitability later that year.

General Motors Careers

Join the dynamic team at General Motors, a global leader in automotive innovation and technology. At General Motors, we offer unparalleled job opportunities that propel your career forward while contributing to a legacy of engineering excellence.

Work You’ll Do

Embark on a career with General Motors to drive the future of mobility. Our team is dedicated to redefining the automotive landscape through innovation and leadership in electric vehicles and sustainable solutions. By joining us, you will be part of a culture that values diversity, teamwork, and continuous professional growth.

Transform Your Career

General Motors is not just a company; it's a community where you can grow your skills alongside the best in the industry. Our leadership is committed to providing every employee—from interns to senior professionals—with opportunities for career advancement, leadership development, and diversity training.

Innovate and Lead

At General Motors, innovation is at the core of everything we do. From research and development to manufacturing, our teams work collaboratively to lead the industry with cutting-edge technologies and sustainable practices. We encourage our employees to think big and push the boundaries of what’s possible.

Join Our Global Team

As part of our global workforce, you will collaborate with talented individuals who are passionate about shaping the future of transportation. General Motors offers a variety of career paths in engineering, design, IT, marketing, and more. With over 155,000 employees worldwide, our network provides expansive opportunities for networking and professional development.

Internship Programs and Employment Benefits

Start your career journey with a General Motors internship, where you can apply your academic knowledge to real-world projects. Our internships provide a robust foundation in the automotive industry, with mentorship from experienced leaders. Full-time employees enjoy a wealth of benefits, including comprehensive health care, retirement plans, and performance bonuses, ensuring that your hard work is rewarded.

Explore Job Opportunities

Whether you’re a seasoned professional or a recent graduate, General Motors offers positions that leverage your unique skills. Our hiring process is designed to identify and nurture talent, focusing on aligning your capabilities with the right opportunities for growth within the company.

Stay Connected

Join Our Team Search open positions that match your skills and interests. At General Motors, we look for innovative, driven, and solution-oriented team players. Explore the possibilities that await you in a career at General Motors.

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Customize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities available at General Motors. Embark on a journey of growth, innovation, and leadership at General Motors. Shape your future in an environment that fosters diversity, learning, and the pursuit of excellence. Join us and redefine the roads of tomorrow.
Learn more about General Motors
Size
157,000 employees
Market Cap
$46.9 billion
Industry
Manufacturing & Automotive
Net Income
$6.4 billion
Founded
1908
5 Year Trend
-3.2%
Revenue
$122.4 billion
NASDAQ
GM
* Ladders Estimates

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