Description

The Sales Manager reports directly to the Western Alaska General Manager and Director of Sales and is responsible for coordinating communication, marketing, and sales efforts with potential and existing customers in Western Alaska. The Sales Manager secures new customers and maintains existing accounts for the organization to meet their assigned objectives. This position requires frequent travel for field-based visits to meet with Western Alaska terminal managers and customers.

Essential Job Functions:

• Makes customer calls by phone and in person to existing and potential customers to close heating fuels sales.
• Engages in intermediate-level discretionary tasks.
• Analyzes existing and proposed programs, policies, and services in response to customer needs and
• Drafts marketing plans for each company location, executes sales strategies, and coordinates sales efforts.
• Attends industry trade shows to identify potential sales leads and make meaningful connections with existing and future customers.
• Proposes budgets and purchasing criteria for assigned accounts and identifies customer buying cycles.
• Resolves complex, sensitive service-related issues and manages service-related investigations.
• Displays exceptional interpersonal and communication skills in coordinating with managers and customers.
• Engages in professional and personable relationships with current and prospective customers, communicating unique company brand while building rapport and product trust.
• Collects market pricing information from customers, prospective customers, and other public resources.
• Acquires suggestions from current customers related to brand and product improvement. Implements suggestions to enhance products and services as appropriate.
• Accurately communicates market pricing findings and sales efforts to management personnel, including the Western Alaska General Manager, Director of Sales, and Terminal Managers.
• Prepares sales information for customers and ensures consistency and accuracy of required customer documentation, including sales quotes, sales contracts, credit applications, etc.
• Accurately accounts for delivery dates and inventory levels for fulfillment when securing and placing orders
• Accurately records daily sales contacts and maintains sales/marketing documentation.
• Tracks current marketing efforts within the Customer Relationship Management (CRM) system.
• Performs various administrative tasks and provides phone support for the field as necessary.

Other Job Responsibilities:

• Other duties as assigned

Minimum Qualifications:

• High school diploma, or equivalent
• Bachelor's degree preferred
• 2-4 years of related experience
• Excel (intermediate level experience)
• PowerPoint (beginner level experience)
• Word (beginner level experience)
• QuickBooks experience preferred
• Act!, LLC (beginner level experience)

Knowledge, Skills & Abilities Required:

• Customer service abilities
• Effective interpersonal and communication skills
• Ability to collaborate and contribute meaningfully in a team environment
• Public speaking and presentation skills
• Problem solving, research, and analytical skills
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals
• Ability to write routine reports and business correspondence
• Knowledge of business acumen
• Time management skills
• Organizational and administrative skills
• Ability to read and interpret company documents pertaining to safety rules, operating and maintenance instructions, company policy, procedure manuals, as well as state and federal regulations

Education:

• Candidate must have a high school diploma or equivalent
• Degree in Accounting, Finance, Business, Marketing, Mathematics, Economics or MIS, preferred

(1 year of directly related work experience may qualify to substitute 1 year of education to meet the education requirement)

Required Training & Certificates:

• Attends training sessions, seminars and appropriate educational classes required by department.
• Computer skills commensurate with program and job applications.

Physical Demand/Work Environment:

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to type, talk and hear. The employee is frequently required to sit, stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 25 pounds. Visual Acuity: must be adequate to perform all required tasks in a safe manner.

The noise level in the work environment is usually quiet to moderate, but may be loud on occasion. Work is usually done in an office setting and sometimes at a client facility or job site. Work may require occasional weekend and/or evening work. The employee is occasionally exposed to moving mechanical parts, vehicles and equipment.

The employee must be able to physically travel by air within, and out of, the State of Alaska.

Disclaimer:

The above job description covers the principal duties and responsibilities of the job. The description shall not however, be construed as a complete job listing of all duties, which may be required from day-to-day.