The Home Depot

Sales Manager (Baltimore, MD)

The Home Depot • $95K — $100K *
Baltimore, MD 21215In-Person
Retail & Consumer Goods
Less than 5 years of experience
1 week ago
Job Overview by Ladders

Qualifications

  • 5-7 years of sales management experience.
  • Proven ability to develop high-performing teams.
  • Experience driving lead generation efforts in retail settings.
  • Ability to analyze and prioritize business metrics effectively.
  • Strong interpersonal skills for building relationships with store partners.

Responsibilities

  • Analyze and prioritize business metrics to drive sales performance.
  • Enhance customer service by managing escalated inquiries.
  • Develop partnerships with store associates to increase product awareness.
  • Recruit, coach, and manage a team of Sales Consultants.
  • Monitor and improve performance metrics to achieve targets.

Benefits

  • Overnight travel required 5% to 20% of the time.
  • Exposure to indoor and outdoor working conditions with varying levels of physical discomfort.
Full Job Description
Position Purpose:

The HDIS Sales Manager (SM) is responsible for creating a high performing selling culture. The SM achieves this through store connectivity, development/coaching of team, Sales Consultant staffing, and delivering world class customer service. The SM will lead a team of commissioned Sales Consultants to go into the homes of Home Depot customers and successfully close the sales of Home Depot Installation Services (HDIS) product lines. The SM drives store connectivity by building and maintaining relationships with store management and associates, continually updating/training them on HDIS product offerings. The SM is also responsible for driving lead generation efforts in the stores through the sales team. The SM will manage Sales Consultants through every aspect of the employment life cycle including hiring, training/coaching, performance management, etc. The SM will lead a team of Sales Consultants to achieve sales targets for an assigned territory and will be responsible for understanding, analyzing and prioritizing business metrics (e.g., scorecards, KPI, etc.). The SM is responsible for the customer experience and ensuring the sales team delivers world class customer service; this is accomplished proactively by consistently monitoring reports to ensure customer's projects are moving through the job process efficiently as well as being accountable to Voice of the Customer scores and feedback.

Key Responsibilities:
  • 20% - Analyze and prioritize business metrics - Understand, analyze and prioritize business metrics. Drive assigned sales team to achieve sales targets for assigned territory. Monitor progress toward the achievement of all business metrics. Implement action plans to improve performance.
  • 20% - Drive customer service - Drive customer service by responding to escalated customer inquiries/concerns and leveraging relationships with Installation partners.
  • 20% - Drive lead generation - Drive store connectivity and building relationships with store partners. Train store partners/associates on HDIS products and service offerings.
  • 20% - Drive Store connectivity - Drive store connectivity and building relationships with store partners. Train store partners/associates on HDIS products and service offerings.
  • 20% - Recruit, coach and manage - Recruit, coach, manage, and retain a team of commissioned Sales Consultants. Continually train SCs on HDIS sales process and new/updated products and offerings. Optimizes diverse talent through a demonstrated commitment to equal employment opportunity.


Direct Manager/Direct Reports:
  • This Position typically reports to the Field Director Services
  • This Position has up to 5+ Direct Reports


Travel Requirements:
  • Typically requires overnight travel 5% to 20% of the time.


Physical Requirements:
  • Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, and lifting material or equipment, some of which may be heavy or awkward.


Working Conditions:
  • Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.


Minimum Qualifications:
  • Must be 18 years of age or older
  • Must be legally permitted to work in the United States


Preferred Qualifications:
  • Working knowledge of Microsoft Office Suite
  • Proven experience leading, coaching, and developing effective sales teams, including hiring, onboarding, performance accountability, and retention
  • Demonstrated ability to create and sustain a high-performance selling culture that consistently delivers to sales targets and customer experience standards


Minimum Education:
  • The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.


Preferred Education:
  • No additional education


Minimum Years of Work Experience:
  • 3


Preferred Years of Work Experience:
  • No additional years of experience


Minimum Leadership Experience:
  • 3


Preferred Leadership Experience:
  • No additional years of leadership experience


Certifications:
  • None


Competencies:
  • Attracts Top Talent
  • Builds Effective Teams
  • Customer Focus
  • Develops Talent
  • Drives Results
  • Ensures Accountability
  • Plans and Aligns

For California, Colorado, Connecticut, Rhode Island, Nevada, New York City, Ithaca (NY), Westchester County (NY), and Washington residents:

The pay range for this position is between $95,000.00 - $100,000.00

About The Home Depot

The Home Depot is a home improvement retailing company that combines its physical stores with an online presence to provide customers with innovative products at great value. The company specializes in the fields of retail, home improvement, and customer service. The Home Depot was founded in 1978 and is headquartered in Atlanta, Georgia.

The Home Depot Careers

Join the vibrant team at The Home Depot, the largest home improvement retailer in the U.S., where your career can flourish in an environment ripe with opportunities for growth and innovation. As a market leader, The Home Depot offers a variety of job opportunities that allow professionals to thrive in a culture that values leadership, diversity, and professional development. Work You’ll Do At The Home Depot, you’ll be part of a team that’s committed to helping homeowners, builders, and do-it-yourselfers bring their visions to life. Our extensive range of job opportunities spans from store operations to supply chain management, from IT to marketing. No matter where you start, you’ll be doing work that matters, impacting our customers' lives and experiences. Transform Your Career Step into a role within The Home Depot and join a network of over 400,000 associates who are as passionate about building their careers as they are about helping our customers. Leadership at The Home Depot means continuous improvement, embracing diversity, and fostering a culture of inclusion and respect that makes us stronger. Innovate with Us Innovation isn’t just a buzzword at The Home Depot; it’s the backbone of how we do business. We are constantly seeking out new technologies and tools to improve every aspect of our operations, from logistics to customer service. Join us, and bring your unique perspective and skills to a team that’s setting the standard for excellence in the retail industry. Grow and Develop The Home Depot is committed to the growth and development of its associates through robust training programs, leadership workshops, and opportunities for advancement. Whether you’re looking for a part-time position or a full-time career, The Home Depot nurtures your professional growth every step of the way. Internship Programs Dive into the professional world through The Home Depot’s internship programs, which offer a dynamic environment to gain hands-on experience and develop critical skills in various business areas. Our internships provide a platform to connect with leaders and peers, enhancing your resume and preparing you for future employment. Benefits and Culture Choosing to start your career at The Home Depot means more than just securing a job. It means you gain access to unparalleled benefits that support your life and well-being, from health insurance to educational assistance. Our commitment to employees is reflected in our open, supportive culture where everyone’s voice is heard, and every team member’s contribution is valued. Join Our Team Ready to take the next step in your career? Explore the wide range of positions available at The Home Depot, where we’re hiring passionate, curious, and innovative team players. Search open positions that match your skills and interests on our Jobs page. Stay Connected Keep up to date with the latest career tips, company news, and industry insights—all from the people who work here. Subscribe to our Careers Blog and personalize your subscription to receive updates that align with your career interests and goals. At The Home Depot, we don’t just offer jobs—we offer careers that make a difference. Join us, and be a part of something bigger as we continue to invest in your future and our shared success.
Learn more about The Home Depot
Size
490,600 employees
Market Cap
$323 billion
Industry
Retail & Consumer Goods
Net Income
$12.8 billion
Founded
1978
5 Year Trend
+9.8%
Revenue
$132.1 billion
NASDAQ
HD
* Ladders Estimates

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