The RoleWe're hiring a CPG Sales Finance Manager to own the accruals, deduction, dispute resolution experience for our customers. Disputes sit at the center of what Confido automates for CPG brands, and this role is the connective tissue between our Implementation, Customer Success, and Product teams - making sure customers actually resolve disputes faster and more accurately on our platform, not just process them.
You'll work hands-on with customer data to investigate and resolve deduction disputes, help new customers get their dispute workflows configured correctly during onboarding, and be the expert voice that tells Product where the platform's dispute logic needs to evolve.
What You'll DoProduct Feedback Loop
- Partner with product and engineering team to inform roadmap priorities, validate designs, and ensure we're solving real CPG demand planning challenges
- Synthesize customer feedback and market intelligence into actionable product insights
- Serve as a trusted advisor to customers, helping them to optimize workflows, solve challenges, and maximize platform value
- Collaborate with sales & marketing teams on key go-to-market activities including discovery calls, content generation and educational materials, running webinars, etc.
Implementation Support
- Partner with the Implementation team during customer onboarding to configure dispute workflows
- Help new customers migrate and clean up historical dispute and deduction data as part of go-live
- Train customer teams on how to manage disputes within the Confido platform
Customer Success
- Act as the dispute-resolution expert within the broader CS relationship, jumping into health checks or escalations when disputes are a pain point
- Help CS managers explain dispute trends, aging, and recovery performance to customers in QBRs
- Flag at-risk accounts where unresolved disputes signal a deeper adoption or workflow issue
What We're Looking For- 5+ years of hands-on demand planning experience at CPG brands, including direct responsibility for forecast generation, demand-supply collaboration, and S&OP processes
- 3+ years of experience in deductions, trade promotion finance, accounts receivable, or a similar CPG/retail-adjacent operations role
- Comfortable working in the details of retailer/distributor documentation and reconciling discrepancies with precision
- Strong cross-functional communicator - equally comfortable talking to a customer, an implementation lead, and a product manager
- Process-oriented with a sharp eye for patterns; you notice when something's recurring and want to fix the root cause, not just the instance
- Experience with CPG trade, deductions, or AR systems is a strong plus
- Willingness to work at our NYC Headquarters 5 days a week
Perks + Benefits- Equity - own a meaningful piece of the company you're helping build
- Fully paid health coverage through Aetna - we cover 100% of employee premiums
- Top-tier dental and vision coverage through Guardian
- Carrot Fertility Pro - comprehensive fertility and family-forming support
- 12 weeks of paid parental leave
- Unlimited PTO - plus regular 4-day holiday weekends we actually take
- 401(k) through Vestwell
- Paid relocation support - we'll help you make the move to NYC
- Fully equipped workspace from day one - laptop, monitor, keyboard, and a $200 stipend to personalize your setup
- Team perks - catered Friday lunches, team dinners, and unlimited coffee + snacks featuring products from the brands we work with
