5+ years in managing technical customer relationships at the Enterprise level.
5+ years experience in pre-post sales roles.
Knowledge of networking topologies and TCP/IP protocol.
Understanding of cellular networks and core infrastructures such as PGWs and STPs.
Strong project and time management skills.
Exceptional business acumen and interpersonal relationship skills.
Responsibilities
Engage continuously with clients to ensure technical alignment with their needs.
Proactively address pre/post sales technical issues and document requirements.
Develop technical collateral and training materials for product awareness.
Collaborate closely with Pre-Post Sales teams to document network design and requirements.
Manage and monitor customer technical queries, ensuring alignment with product capabilities.
Prepare and present weekly and quarterly reports on technical issues and escalations.
Benefits
Opportunity for professional development in a reputable international company.
Join a team of specialists in an international setting.
Fully remote role offering flexibility.
Comprehensive medical benefits.
Full Job Description
Description
Ongoing client engagement to ensure technical alignment. This will include pre/post sales technical issues, documenting technical requirements, and understanding the product's technical feasibility within the opportunity/customer environment.
Self-starter, proactive and ability to work independently when applicable a must.
Develop/provide technical collateral, and training for product awareness pre/post sales.
Work in close alignment with Pre-Post Sales teams to ensure technical requirements from customer are understood and aligned with the company's products/services. This includes documenting opportunity/customer network design, internal alignment with network/engineering team to execute VPN, Static IP and any other technical elements to help support pre-post sales process.
Manage the customers' technical queries and monitor support requests to ensure that the company's products are meeting requirements while working in close collaboration with customer success to ensure internal alignment.
Prepare and communicate weekly and quarterly reports, including weekly technical issues/escalations.
Requirements
5+ years of experience managing customer technical relationships at Enterprise level.
5+ years of experience with technical pre-post sales.
Knowledge and experience of networking topology, TCP/IP protocol, network configuration and components (firewalls, routers, proxies, etc.)
Knowledge of cellular networks: Signaling (MAP, DIAMETER, GTP, etc.), core infrastructure (PGWs, STPs, DEAs, and HLR-/HSS's), roaming (SS7, GRX, IPX), Remote Sim Provisioning (RSP), SGP02, and SGP22.
Strong project and time management skills.
Exceptional business acumen and interpersonal skills that demonstrate the ability to build technical business relationships that drive alignment internally and externally.
Proven track record working independently as well within team environment.
Demonstrate strategic, tactical, and problem-solving skills.
Strong written and verbal communication skills.
Exceptional interpersonal skills.
Ability to take on and manage projects with a can-do attitude.
Ability to analyze data and technical trends, articulating findings.
What we offer
The opportunity for professional development within a reputable international innovative and growing company.
The opportunity to join a team of highly professional specialists in an international environment.
