Job Summary:
The Sales Center Manager is accountable for driving the profitability of the Sales Center. This role involves delivering exceptional customer service by effectively managing a team of employees. The manager will oversee all operational activities and associated costs of the Sales Center, with a strong emphasis on revenue growth.

Sales Center Manager Responsibilities
Team Management:
• Provide daily direction and communication to employees, including customer service representatives, warehouse workers, and delivery drivers, ensuring efficient and professional service.
• Write and administer performance reviews, address work-related problems, and handle disciplinary actions according to company policy.
• Ensure employees receive appropriate training and resources to perform their jobs effectively.
• Manage employees through planning, coordination of work, training, motivation, and ongoing evaluation of success.

Operational Oversight:
• Oversee daily operations of the Sales Center, including accounting practices, inventory control, warehouse, and personnel management.
• Utilize established systems and processes to meet customer service requirements and company standards.
• Monitor and ensure compliance with established safety policies.

Inventory and Financial Management:
• Plan and maintain adequate inventory to support customer orders and service levels.
• Read and understand financial statements to ensure the facility is running profitably.
• Manage financial control and reporting functions, including responsibility for profit and loss (P&L).

Customer Relations and Sales:
• Assist in developing business opportunities in the assigned territory, supporting the cultivation of long-term customer relationships, and contributing to meeting and exceeding sales goals.
• Collaborate with Territory Sales Manager (TSM) to develop and execute territory sales plans and account plans.
• Support and assist marketing initiatives.
• Contribute to the development of customer strategies that promote business growth, customer retention, satisfaction, and improved relations.

Administrative Duties:
• Ensure order processing, invoicing, and credit management are handled according to established procedures.
• Use appropriate judgment in upward communication regarding department or employee concerns.
• Develop and recommend annual budget requirements for the Sales Center.
• Carry out additional tasks as assigned.

Job type: Full-time

Pay: $80K - $90K per year

Benefits:

• 401(k)
• 401(k) matching
• Health Insurance
• Dental & Vision Insurance
• Health Savings Account
• Life Insurance
• Paid time off
• Vision Insurance

Schedule:

• Day Shift
• Monday to Friday