Tudor Sales Associate, Toronto
Job Title: Tudor Sales Associate
Department: Sales
Position Details: Permanent, Full-Time, On-Site
Position Location: Yorkdale Shopping Centre, Toronto, Ontario
Expected Compensation Range: $70,000 to $110,000 annually
Position Overview:
Are you passionate about delivering exceptional service and building meaningful connections with clients? As a Sales Associate in our Tudor Boutique, you'll play a key role in shaping each client's experience from offering personalized assistance, sharing your product knowledge, and guiding them through their luxury journey. From the first conversation to purchase and beyond, you will ensure that they feel confident and valued in their decisions. If you take pride in creating memorable moments and elevating the client experience, we'd love to meet you!
As a Sales Associate at Raffi Jewellers, you will:
- Guide clients through the process of selection, decision making, and client after-sales, using a detailed understanding of all products and services available.
- Maintain and transfer knowledge of brand heritage, collection, features and key attributes to clients, adhering to Tudor and Raffi brand guidelines to assist clients to making the most informed decisions based on their needs and preferences.
- Develop and foster long-term relationships with clients, perform regular follow-ups and address any post-purchase needs.
- Ensure that the showroom meets the visual expectations of the brand.
- Collaborate and assist co-workers when required to ensure that customer service is always maintained to the highest level.
Please note that this is not an exhaustive list of tasks but reflects the core responsibilities of the role.
You will thrive in this role if you:
- Are responsive, courteous and can communicate effectively with a diverse client base.
- Are a client-forward thinker and dedicated to cultivating and maintaining longstanding relationships with clients.
- Enjoying working collaboratively within a close team and committed to treating team members with respect and empathy, contributing to a positive working environment.
- Have a strong sense of client management and consistent follow-through.
- Are curious, adaptable and willing to learn, with a strong attention to detail and organizational skills.
Qualifications:
- Have experience in retail sales. Experience dealing with a luxury retail client base and/or previous experience with watches is an asset.
- Ability to speak in multiple languages is a plus.
- Bachelor's degree is preferred.
- Experience with CRM tools, scheduling tools and Microsoft Office.
- Flexible to work hours based on operational business needs including evenings, weekends and holidays.
- Qualified candidates must have valid work authorization for employment in Canada.
Ready to join us? Please apply directly through our website careers page. We look forward to hearing from you!
This job posting is for an existing job vacancy.
