Key Responsibilities
Sales & Lead Management
• Manage, track, and document inbound and outbound leads and referrals.
• Coordinate timely prospect follow-up and maintain accurate records of client activity 
and next steps.
• Support Sales Directors with presentations, appointments, NDAs, client 
correspondence, and other sales-related requests.
• Maintain current property information, pricing, availability, presentations, and sales 
materials.
• Support residential showings and on-property sales activity as required.
CRM & Database Management
• Maintain accurate lead, opportunity, and owner records within Salesforce.
• Monitor pipeline activity, follow-up requirements, and outstanding actions.
• Prepare Salesforce reports and support ongoing database improvements.
• Maintain consistency of owner and prospect information across internal systems.
• Organize and maintain sales documentation across shared platforms.
Reporting & Administration
• Prepare weekly and monthly sales reports, pipeline updates, developer activity 
reports, and management presentations.
• Coordinate sales meetings, agendas, presentations, follow-up materials, and internal 
communications.
• Support scheduling, travel coordination, and monthly expense reporting.
• Maintain organized sales files and administrative records.
Sales & Marketing Support
• Coordinate with Marketing and Sales Directors on prospect lists, mail merges, EDMs, 
and client outreach.
• Prepare client-facing links, presentations, and follow-up communications.
• Maintain communication with hotel and property teams regarding prospective 
residence buyers and on-property inquiries.
• Support client events, presentations, and broker coordination as required.
Brokerage & Compliance
• Support brokerage administration, licensing, registrations, continuing education, and 
regulatory requirements.
• Assist with onboarding and registration of new sales associates.
• Maintain residential listings and monitor accuracy, expiration dates, and continuity 
across listing platforms.
• Prepare buyer and seller closing statements for resale transactions as required.
Team Coordination
• Work closely with Sales Directors, property teams, developers, Marketing, Finance, 
and other internal stakeholders.
• Participate in regular sales, property, and developer meetings.
• Coordinate internal administrative requirements to support the efficient operation of 
the residential sales function.
Qualifications & Experience
Required
• Proven experience in sales coordination, executive support, luxury real estate, 
hospitality, or a related field.
• Strong organizational, administrative, and time-management skills.
• Excellent written and verbal communication skills.
• Experience with Salesforce or a comparable CRM platform.
• Proficiency in Microsoft Office and related business applications.
• Experience within luxury residential real estate or branded residences preferred.
Leadership & Personal Attributes
• High level of attention to detail and the ability to manage multiple priorities.
• Professional, discreet, responsive, and comfortable working with high-net-worth and 
international clientele.
• Able to collaborate effectively across global teams in a fast-paced luxury 
environment.
Work Schedul