Route Supervisor - Full time, Hourly
South San Francisco, CA
Pay Range$82,267 - $91,843 or more per year of total compensation.
Position OverviewAs a Route Supervisor, you are the face of Auto-Chlor System to our customers across the South San Francisco area. You'll manage service routes, support and train team members, and ensure every customer receives high-quality, reliable service. This role combines leadership, customer service, mechanical troubleshooting, and business development.
Key ResponsibilitiesCustomer Service & Account Management- Build strong relationships with restaurant and hospitality clients throughout South San Francisco and surrounding areas
- Resolve customer concerns quickly and professionally
- Negotiate service agreement renewals and pricing adjustments
- Upsell and cross-sell products and services to grow accounts
- Collect payments and follow up to keep accounts current
Route & Team Management- Manage and optimize staff routes for efficiency and service quality
- Train and mentor new team members
- Ensure adherence to company service standards and schedules
Technical & Service Duties- Follow a 28-day service schedule and complete a 29-step preventative maintenance process on dish machines
- Troubleshoot equipment issues and perform mechanical repairs
- Deliver and pick up cleaning chemicals
- Train customers on proper chemical usage to control costs and improve performance
Operations & Reporting- Report performance metrics to branch management
- Participate in on-call rotation for emergency service needs
- Safely operate a company vehicle in various conditions, including evenings and inclement weather
Qualifications- High School Diploma, GED, or equivalent
- Previous supervisory or management experience (service, route-based, or similar industry preferred)
- Strong mechanical aptitude and troubleshooting skills
- Valid driver's license for a minimum of 3 years
- Strong communication and interpersonal skills
What Makes You Successful- Strong leadership and ability to influence others
- Ownership mindset and accountability
- Positive attitude and team-oriented approach
- Ability to thrive in a fast-paced, customer-facing environment
Requirements- Ability to lift and transport up to 70 lbs of cleaning chemicals daily
- Comfortable working outdoors and in a physically active role
- Ability to climb stairs at customer and branch locations
- Frequent driving throughout the South San Francisco area
Compensation & Benefits- Competitive pay at $28 per hour + commission on companion products sold (up to $90,000 per year or more of total compensation)
- Full benefits package including:
- Medical, Dental, Vision
- Life Insurance
- Paid Holidays
- 401(k) with Profit Sharing
- Company-provided uniform
- Typical workweek: 45-50 hours
- Daily Overtime and on-call overtime
Why Join Us in South San Francisco?South San Francisco is a thriving hub for restaurants, biotech campuses, and growing businesses-offering a dynamic customer base and strong career growth opportunities. In this role, you'll gain leadership experience, technical skills, and direct impact on customer success in a high-demand market.
Apply TodayIf you're ready to take ownership of your route, grow your career, and make a real impact with customers every day, apply now to join the Auto-Chlor System team!
