Provide second-level production support for Robotic Process Automation (RPA) bots and workflows, ensuring operational stability, optimal performance, and continuous improvement of automation solutions. This role requires deep hands-on expertise with Automation Anywhere and UiPath platforms, with a strong advantage for candidates familiar with Agentic Process Automation (APA) and the healthcare domain.
What you will do- Provide L2 RPA production support for UiPath and Automation Anywhere bots, ensuring stable and reliable operation
- Monitor, triage, and resolve production incidents related to RPA automations
- Perform root cause analysis on bot failures, exceptions, and system errors; implement corrective actions
- Analyze logs, data, and system behavior to diagnose and resolve technical issues
- Manage incidents, service requests, and changes using ITSM tools such as ServiceNow and Jira
- Ensure production automations meet defined SLAs and operational OKRs
- Escalate critical or unresolved issues to L3/development teams with complete documentation
- Troubleshoot bot runner connectivity, orchestrator/control room issues, and execution failures
- Resolve scheduling, triggering, queue processing, credential, access, and permission-related issues
- Diagnose dependency, environment, data integrity, and application performance issues impacting bots
- Collaborate with RPA developers, business analysts, operations, and IT teams to resolve issues and improve automation stability
- Participate in stand-ups, sprint reviews, and Change Advisory Board (CAB) meetings as required
- Maintain documentation for application configurations, troubleshooting steps, and resolution procedures
- Contribute to automation health dashboards and operational reporting metrics
- Analyze support trends and recurring issues to recommend enhancements, optimizations, and process hardening
- Communicate effectively with technical and non-technical stakeholders, providing clear updates on issue status and resolutions
Required Qualifications- 3-5 years of hands-on experience in RPA production support or operations roles
- Proficient in Automation Anywhere A360 - bot development, Control Room management, and error handling
- Working knowledge of UiPath - Studio, Orchestrator, and REFramework-based bot support
- Strong understanding of RPA architecture, bot lifecycle, and deployment pipelines
- Experience with ITSM platforms for incident and change management (ServiceNow preferred)
- Familiarity with SQL, APIs, and integration troubleshooting (REST/SOAP)
- Excellent analytical and problem-solving skills with the ability to work under pressure
- Strong written and verbal communication skills for stakeholder engagement and documentation
- Ability to work rotating shifts and participate in an on-call rotation
Preferred Qualifications- Automation Anywhere Certified Advanced RPA Professional or equivalent UiPath certification.
- Competent with Agentic Process Automation (APA) tools, AI agents, or LLM-integrated automation frameworks.
- Healthcare industry experience with knowledge
Education- Bachelor's degree preferred/specialized training/relevant professional qualification/equivalent experience
Anticipated Weekly Hours40
Time TypeFull time
Pay RangeThe typical pay range for this role is:
$72,100.00 - $158,620.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Great benefits for great peopleWe take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments.
We anticipate the application window for this opening will close on: 07/21/2026
