You will serve as a technical contact for customers,performing deployment, operation, and physical repairs of our robotic systems. This role is a unique blend of digital troubleshooting and hands-on electromechanical service and repair. Our team works closely with R&D and customers to ensure robots operate reliably in real-world environments.
RequirementsKey responsibilities- Learning & Development: Participate in intensive training programs covering robot kinematics, electrical control systems, and proprietary software. Work toward becoming a subject matter expert in the mechanical assembly and disassembly of our robotic systems.
- Tier 1 Technical Support: Provide initial responses to customer inquiries via phone and email. Assist in diagnosing basic mechanical and software issues, escalating complex cases to Tier 2/3 support as needed.
- Hands-on Service & Repair: Perform on-site and in-house repairs, including replacing motors, sensors, cabling, and structural components. Conduct preventative maintenance checks to ensure hardware longevity.
- Diagnostic Assistance: Utilize schematics, test equipment, and diagnostic log files to identify root causes for performance issues and system failures.
- Documentation: Assist in the creation of "lessons learned" reports and internal service notes. Update FAQ articles based on common entry-level troubleshooting queries.
- Cross-Functional Support: Shadow senior engineers during site visits and collaborative meetings with Manufacturing and R&D to understand the product lifecycle and common field challenges.
- Inventory & Tools Management: Maintain the local service kit and tools, ensuring all diagnostic equipment is calibrated and spare parts are organized for rapid deployment.
Experience & Attributes- Education: Bachelor's degree in Mechanical Engineering, Electrical Engineering, Computer Science, Robotics, or a related technical field.
- Technical Aptitude: Familiarity with basic electrical circuits, hand tools, and at least one programming language (e.g., Python, C++, or PLC logic).
- Problem-Solving: A "tinkerer" mindset with a strong desire to take things apart and understand how they work.
- Communication: Ability to explain technical concepts clearly to non-technical users.
- Travel: Willingness to travel to customer sites, locally and throughout the U.S., for hands-on service, training, systems installation and commissioning.
Benefits- Competitive salary and performance-based bonuses.
- Comprehensive benefits package, including health, dental, vision insurance, and 401k.
- Generous paid time off and paid holidays.
- Opportunities for professional development and continuous learning in cutting-edge robotics technology.
