Road Service Manager - Diesel / Working Leader - NETC Fleet Services (MA-based)This is a leadership seat that still pays like a top producer.
Base pay is $35-$45/hr on a standard 50-hour week, and commissions added on top of that. A road service manager who works hard and leads well clears
$130,000-$150,000+ a year. You lead the crew, you still turn wrenches, and your paycheck reflects both.
NETC Fleet Services is hiring a
Road Service Manager to lead our diesel road service team in MA (Chicopee or Sturbridge-based) - the techs who get stranded trucks, trailers, motor coaches, and heavy equipment back on the road across New England. We're one of the region's fastest-growing names in towing, recovery, and commercial truck service, and road service is one of our highest-growth verticals. This is a chance to lead it, build it, and grow with it.
This is a player-coach role. You'll lead a team of road service technicians and run calls yourself. If you want a desk and a clipboard, this isn't it. If you're a top diesel tech who's ready to set the standard, develop a crew, and earn like a leader, keep reading.
What you'll lead:- Be the first point of contact for your road service techs - daily operations, questions, and issues
- Lead by example. Your own diagnostics, repairs, documentation, and professionalism set the bar for the team
- Mentor and train your techs - bring new hires up to speed and push your veterans to get better
- Provision and manage equipment - make sure your team has the trucks, tools, and parts they need to produce
- Ensure your techs complete DVIRs, follow procedures, and meet company and DOT standards
- Give your people direct feedback, and escalate persistent performance issues to management
- Communicate proactively with dispatch, parts, and leadership - flag staffing, scheduling, and equipment problems early, with a recommended fix
What you'll still do (because you lead from the truck):- Perform emergency roadside repairs, service, and diagnostics on diesel vehicles and equipment
- Brake work, electrical, tire R&I, engine and powertrain repairs, AC and emission systems
- Advanced troubleshooting and diagnostics
- Process customer payments and resolve issues swiftly, calmly, and professionally
- Keep documentation, receipts, and invoices tight and submitted on time
- Keep your truck clean, presentable, and road-ready
What we're looking for:- Proven diesel/heavy-duty repair skill - you can run any call you'd assign to your team
- Leadership experience or clear leadership readiness - you've trained, mentored, or run a crew
- High school diploma or GED, plus diesel engine repair training/certification
- Advanced knowledge of gas and diesel engines, electrical systems, and diagnostics; proficiency with diesel diagnostic software
- A valid driver's license and current DOT Medical Card
- Sharp problem-solving, strong communication, and the work ethic to lead from the front
What we offer:- Base pay $35-$45/hr on a standard 50-hour week
- Commission after hours and on weekends - realistic total earnings of $130,000-$150,000/yr
- Medical, dental, and vision plans
- Life and disability coverage
- AFLAC plans
- 401(k)
- Paid time off and holidays
- A growing company where leaders move up
If you've got the diesel skills, the leadership in you, and you want to earn what a top producer earns, we want to talk to you.
Apply today and lead the best road service team in New England.Job Type: Full-time • Work Location: In person
