Responsible for the ongoing management of the Endoscopy patient care and operations to facilitate clinical and service excellence to include: the management of Endoscopy nurses and staff, the management of the delivery of quality patient care and the facilitation of patient flow to internal and external resources; the facilitation of efficient operations to support the delivery of patient care; and the ongoing management of regulatory and organizational compliance requirements. Responsible for performing all duties in compliance with the Bridgeport Hospital mission, values and customer service standards.

Responsibilities

• 1. Manages the performance of Endoscopy Department nurses and staff to facilitate clinical and service excellence. 1.1 Assists with the deployment of resources and the orientation process for new employees. 1.2 Evaluates new staff performance via orientation checklists, direct observation, return demonstration, documentation review, and staff feedback. Conducts interventions as necessary to ensure compliance with clinical and operational policies and procedures. 1.3 Monitors the performance of the nursing team and other Endoscopy staff by direct , ongoing observation, return demonstration, documentation reviews, clinical rounds, safety rounds, and patient rounds. 1.4 Provides ongoing positive and constructive feedback and coaching to nurses and other Endoscopy staff to promote performance excellence. 1.5 Provides ongoing clinical and operational assistance to ensure Endoscopy team has the resources, tools, and information required for job performance.
• 1.1 Assists with the deployment of resources and the orientation process for new employees.
• 2. Manages the ongoing delivery of quality patient care and facilitates patient flow to internal and external resources. 2.1 Receives and provides report, and evaluates Endoscopy schedule, patients' status, staffing resources and operational requirements. Deploys resources accordingly. 2.2 Provides information and answers inquiries from nurses, physicians and other Endoscopy team members as plans of care are implemented. 2.3 Reassigns resources and initiates interventions as necessary to expedite the delivery of care as patient 2.4 Provides clinical and operational assistance to the Endoscopy team to manage routine and non-routine issues, resource deficits, physicians' concerns and ancillary departments' concerns. 2.5 Takes action to resolve customer concerns or complaints upon receipt . Follows up with customer and staff to confirm resolution. 2.6 Monitors and ensures the completion of care for Endoscopy patients.
• 2.1 Receives and provides report, and evaluates ED volume, patients' status, staffing resources and operational requirements. Deploys resources accordingly.
• 3. Manages and administers clinical and operational resources to facilitate the delivery of patient care. 3.1 Prepares and executes the daily assignments of RN and GI Associates to meet ongoing patient and operational requirements and in consideration of Endoscopy budget constraints. 3.2 Ensures for the ongoing procurement of supplies and equipment required for Endoscopy team performance. 3.3 Obtains information and continually assesses patient care needs, staffing resources and operational status to include: patient acuity, patient wait time, supply and equipment issues; physician needs, ancillary department concerns, customer service issues and related patient care and operational activity. 3.4 Communicates, updates and collaborates with the Endoscopy team to develop and implement best practices and solutions regarding patient acuity, wait time, supply and equipment issues, ancillary department concerns, customer service issues, and related patient care and operational requirements. 3.5 Designs, manages and executes routine continuous improvement projects as assigned including projects regarding safety, best practices for patient care, information systems, customer service, supplies and equipment, staffing and ancillary department concerns. 3.6 Directs and supervises ongoing JCAHO readiness preparation of staff an departmental operations. 3.7 Evaluates Endoscopy policy updates to facilitate patient care and operational efficiency. 3.8 Conducts ongoing research of best practices and regulatory requirements and implements action accordingly.
• 3.1 Prepares and executes the schedules of EDT, RN, and Business Associates to meet ongoing patient and operational requirements and in consideration of ED budget constraints.

Qualifications

EDUCATION

Graduate of an accredited School of Nursing. Bachelors degree in Nursing or currently enrolled in Bachelors program

EXPERIENCE

Minimum 3-5 years experience in assigned specialty services required. Progressive leadership experience desirable with proven track record of success in program development or participation, program implementation in areas of clinical patient care management, staff development and specialty services materials management.

LICENSURE

Licensed and a currently registered nurse in the State of Connecticut. All newly hired Registered Nurses must have current BCLS certification or obtain within one month of hire.

PHYSICAL DEMAND

Requires prolonged standing; walking; use of sight, hearing and touch; moving/lifting patients of varying weights.

YNHHS Requisition ID

190633