Job Summary:
The Stroke Manager assures that patients presenting to Erlanger Health System with risks/symptoms of stroke receive optimal care, using established standards and organizational goals. The function of the Stroke Manager is to maintain a high degree of personal effectiveness and staff effectiveness in the prompt recognition and care of stroke or non-stroke emergencies to include: blood pressure management, administration of thrombolytic agents, and research. Functions as regional and intra-hospital Manager for Stroke Program. In doing so, plans, organizes, and implements continuity of stroke care to include involvement in continuous process improvement; patient, public, and professional education; protocol development; weekly interdisciplinary stroke rounds; and maintains positive relations among affiliated Network hospitals and medical centers, physicians, Medical Center personnel and external agencies to ensure appropriate design and promotion of programs. Demonstrates the knowledge and skills necessary to provide patient care that is appropriate to the ages of the patients served. Responsible for standardizing stroke care throughout Erlanger Health System. The Manager is responsible for the organization and implementation of the Telemedicine and Distance Learning Program. The manager is responsible for providing leadership and coordination of the activities of the program. The incumbent is responsible for the leadership of the program to include budgetary, business plan development and management responsibilities. It is the manager's responsibility to oversee the programming, the community and regional outreach, the daily operations of the program and the integration of telemedicine with clinical programs. The individual must be able to demonstrate the knowledge and skills necessary to provide leadership and organization of the program. The Manager must demonstrate an ability to organize, prioritize, meet deadlines and work with members of teams within the telemedicine department, hospital departments, medical staff and regional hospitals. The Manager must have ability to coordinate with team members for project development. Follow through is essential. This individual must have the ability to manage dynamic situations and possess above average communication skills to assure patient care is maximized through a regional telehealth approach.

Education:
Required:
Graduate from an accredited School of Nursing,
Bachelor's Degree in Nursing or other allied health field, or other related field

Stroke Program Manager Department Specific Education Requirements:
4 hours annually stroke/cerebrovascular specific education

Preferred:

Experience:
Required:
Five years nursing appropriate to the specialty

Preferred:
N/A

Position Requirement(s): License/Certification/Registration
Required:
Current license to practice nursing in the state of Tennessee. RN

The Nurse Licensure Compact will not change how to obtain or renew a Tennessee license. However, the Tennessee nursing license will be a single state license for Tennessee Residents or non-compact state residents. Tennessee licensure or multistate licensure from a compact state must be obtained within three months of hire for non-Tennessee residents.

Preferred:
Certification in specialty

Department Position Summary:
The Stroke Manager in collaboration with the Medical Director is responsible for developing a stroke plan and monitoring the effectiveness of stroke care. The stroke plan should include pre-hospital through discharge and should address secondary prevention issues. The Stroke Manager will monitor key indicators to assess number and type of stroke patients seen, treatment, timelines, and patient outcomes. The Stroke Manager will serve as a patient and community advocate by providing public education concerning stroke prevention and care.
The Stroke Manager is responsible for the following:
-Responsible for working in conjunction with Service Line Administrator on preparation of certification for comprehensive stroke centered designation
-Responsible for maintaining cooperative working relationships with individuals representing the other network hospitals and medical centers in order to coordinate educational programs, patient transfers, provide referrals, and ensure provision of quality care and services.
-Responsible for collecting, analyzing, trending, and reporting required statistics to maintain status of a stroke network designation at Erlanger Health System.
-Main contact person for all Stroke Network hospitals and Erlanger Health System for clinical expertise, education, updating and revising protocols of cerebral vascular patients.
-Contact person for family members during hospitalization.
-Contacts regional and local primary care physicians of patients' medical progress and status. Tracks and routes complaints, issues, etc through appropriate process and persons.
-Development and implementation of cerebral vascular related policies and procedures, including cerebral vascular coiling care maps, TPA administration, preprinted orders patient education packets. Developing and revising critical pathways and protocols for various case types utilizing appropriate information.
-Evaluates patient care teams compliance with department standards and evaluated team performance against established performance standards/ expectations. Assesses learning needs and provide learning opportunities relevant to particular identified gaps. Attends internal and external educational meetings and reads professional resources in order to maintain and enhance nursing skills and clinical competencies. Keep current with new trends in stroke. Attends mandatory department and Health System meetings.
-Provides support and clinical expertise to care team, including case managers, regarding complex stroke care of patients who do not achieve expected outcomes.
-Monitors trends and ensures patient outcomes are achieved/maintained based on established levels of quality. Collaborates with other healthcare professionals to plan LOS, discharge and follow-up.
-Responsible for community and professional education, stroke risk screenings, health fairs, stroke awareness, monthly activities, etc
-Maintains a positive working relationship with other medical personnel. In doing so, communicates with other departments, as necessary in order to resolve operational problems and make most effective use of the Comprehensive Stroke program and Health System's resources in delivering quality patient care.
-Supports and is involved in the Medical Centers continuous quality improvement efforts designed to increase patient outcomes, increase patient satisfaction, and improved the utilization of the Health System's human, capital, and physical resources
-Manager requires effective analytical abilities to identify program needs that require intervention and /or revision.
-Manager has the responsibility to serve as a liaison with administration, network engineers, support personnel and vendors exchanging information and identifying problems or needs related to clinical and educational telehealth program activity.
-Manager maintains awareness of the telemedicine program status and potential problems.
-Supervises and implements quality improvement activities, provides reports to appropriate personnel, analyzes and identifies critical factors of services to facilitate enhancement of the quality of programs offered.
-Manager plans measurable program related goals and coordinates annual needs assessments.
-Manager develops, interprets, evaluates and assists in the implementation of protocols, standards and guidelines that facilitate appropriate and timely quality telehealth services.
-Manager participates on ad hoc committees as required to develop plans or further promote the telehealth/ stroke program on a regional basis.
-Manager participates in outreach, public speaking and promotion of telehealth.
-Manager maintains the role of facilitator and trouble shooter to outside participants (rural hospitals, community clinicians, and outside agencies to promote a regional telehealth network).
-Manager develops strong relationships with hospital staff throughout the region, coordinates and links services and resources of Erlanger Health System with the needs of regional hospitals, provides on-site consultation with regional hospital staff regarding available Stroke, telemedicine and distance learning programs, assist in developing tools to assess the changing needs of regional hospitals, market telemedicine and distance learning programs and provide training sessions to assist regional hospitals in accessing programs.
-Manager will serve as a patient and community advocate by providing public education concerning stroke prevention and care.