Job SummaryThe Clinic Manager (CM) is an essential part of the collaborative patient care team that supports an exceptional patient experience. The CM is empowered to practice and contribute throughout the care experience. The CM guides the clinical and administrative operations of the multi-disciplinary, integrated primary care service, which is focused on achieving Crossover's quadruple aim -- 1) decreased health care spend 2) increased quality, 3) improved member/patient engagement, 4) strong employee/provider engagement. At its core, the CM supports patient care while demonstrating servant leadership, leveraging our interdisciplinary approach to integrated care.
- Implements Crossover's standards of care and operations workflows.
- Provides patient care, using Crossover's patient-centered medical home approach, including phlebotomy services and immunization services
- Resolves customer complaints; assists customers with inquiries in connection with clinic services and hours of Operations.
- Handle inventory, orders, and replenish medical supplies and materials.
- Co-leads clinic-wide huddles, team meetings, and ensures the clinic team is kept well informed of corporate and client communications, which includes clinical practice updates.
- Manages the schedule for efficiencies and optimal staff coverage, including PRN talent pools.
- Hires, coaches, and develops staff. Assists in onboarding and training new team members.
- Provides guidance and direction to care team members, including nurses, hosts, operations leads, and care navigators (site specific).
- Partners with the Triad and multidisciplinary care team to develop plans for maximizing client outreach and increasing clinic utilization.
- Identifies and recommends actions to enhance current services, partners with the Triad on developing and implementing new services.
- Hires, coaches, and develops staff. Assists in onboarding and training new team members. Encourages continuing professional education and development to enhance learning and meet licensing expectations. Provides guidance and direction to care team members, including nurses, hosts, operations leads, and care navigators (site specific).
- Leads and facilitates any event that supports client goals and member health strategies.
- Collaborates with various departments to ensure the clinic is compliant with regulatory bodies.
- Assists in performing qQuality and cCompliance checks required on a daily, weekly and monthly basis
- Contributes to reporting requirements related to incident reporting and compliance
- Act as the first point of contact for IT questions and issues.
- Coordinate and assist internal TechOps with support requests.
- Performs other duties as assigned
Required Qualifications - Graduated from an accredited nursing program
- Active nursing license (RN)
- Minimum 3 years of clinical experience with demonstrated strong clinical leadership in similarly sized operation
- Current BLS (Basic Life Support) certification
- Minimum 3 years experience opening, operating and managing a multi-speciality, multi-provider clinic, or equivalent
- Minimum 3 years of experience staffing and managing a team of employees
- Minimum 3 years of experience utilizing health analytics information.
Preferred Qualifications- Excellent computer skills.
- Reading, writing, and excellent oral proficiency in the English language.
- Strong organizational and follow-through skills.
- Excellent communication and interpersonal skills.
- High level of ownership, accountability and initiative.
- Proven organizational skills, great interpersonal skills, and ability to work as a key team member.
- Comfort and efficiency with multi-tasking, issue resolution, and conflict management.
- Leadership skills and experience working in a collaborative team environment
Physical Job Requirements- May require standing, walking and sitting for extended amounts of time.
- Occasionally lift and carry items weighing up to 50 lbs.
- Manual and finger dexterity and hand-eye coordination
- Includes full range of body motion including potential of handling and lifting patients.
- Requires corrected vision, hearing and speech within normal ranges. Must be able to effectively communicate with patients and team members.
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