RN Centralized Call Center (CCC) - Remote

The Denver Hospice

$87K — $96K *
Healthcare
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Graduate of an accredited nursing school; BSN preferred.
  • 1-2 years experience in hospice, palliative care, or relevant health fields.
  • Active Colorado RN license and valid driver’s license with auto insurance.
  • Current CPR certification required within 14 days of hire.
  • Ability to lift at least 30 lbs.

Responsibilities

  • Respond to after-hour calls promptly and professionally to facilitate care access.
  • Collaborate with healthcare providers and professionals to evaluate patient needs.
  • Assess caller needs and provide clinical options and community resource referrals.
  • Offer health information and home care advice to promote wellness.
  • Provide telephonic skilled nursing coordination as per care plans.
  • Review and communicate care plans with patients and families, modifying as needed.
  • Utilize nursing judgment and assessment skills for complex telephone triage.

Benefits

  • Remote work opportunity from Denver, CO.
  • 36-hour work week with potential for additional pay through shift differentials or overtime.
  • Higher than industry-standard mileage reimbursement at $0.625 per mile.
  • Supportive team environment across multiple care affiliates.
Full Job Description
The Denver Hospice has an immediate opening for a RN for our Centralized Call Center. Candidates must be based in Colorado for consideration.

LOCATION: Denver, CO - Remote

STATUS: Full-time

SCHEDULE: 36 hours/week

PAY RANGE: $42.13 - $46.13

SUPPLEMENTAL PAY: Based on position, schedule and/or availability: Shift Diffs/Overtime

MILEAGE AND EXPENSE REIMBURSEMENT: Sixty-two and a half cents per mile - one of the highest in the industry!

REWARDING WORK YOU WILL DO:

Responsible for answering after-hour calls in an effort to facilitate caller access to appropriate level of care. The RN-CCC functions as a resource and provides support across all affiliates.

  • Responds to incoming calls in a timely, professional manner and triages (as appropriate) to address and/or support the needs of the caller.
  • Coordinates and collaborates with providers, the medical directors, nurses, social workers, chaplains and other professionals to evaluate and address patient needs
  • The RN-CCC assesses needs, offers clinical options, as well as referrals, to health care providers, services and community resources using telephone and information system technologies.
  • Promotes wellness and informed decisions by providing general health information, home care advice and/or prevention concepts.
  • Telephonically provides skilled nursing coordination of care to patient/family/facility as determined by plan of care (POC).
  • Reviews care plan with patient/family and communicates with attending provider for medication and supply ordering. Provides nursing support based on patient/family goals to achieve life closure. Modifies care plan as necessary.
  • Utilizes sound nursing judgement and strong assessment skills to perform complex telephone interview and triaging as appropriate.
  • Other duties and responsibilities as assigned.


WHAT WE ARE GOING TO LOVE ABOUT YOU:

  • Minimum Education: Graduate of an accredited school of nursing. BSN preferred.
  • Minimum Experience: 1-2 years of experience in hospice/palliative care, medical/surgical, public health, oncology, acute care or home health.
  • Required License: Current Colorado RN license. Valid Colorado state driver license and proof of auto insurance.
  • Current CPR certification (for Pathways, The Denver Hospice and Pikes Peak affiliates). CPR must be provided and/or obtained within 14 days of hire.


PHYSICAL REQUIREMENTS:

  • Ability to lift minimum of 30 lbs.


If you need assistance completing the electronic application please contact our Talent Acquisition team via email at [redacted]. You may also call the Human Resources Department at [redacted]. Applications can be completed in-person at any one of our affiliate office locations.

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