UnitedHealth Group

RN Care Management Clinical Team Lead - Los Angeles, CA - Hybrid

UnitedHealth Group • $73K — $130K *
Los Angeles, CA 90011Hybrid
Healthcare
Less than 5 years of experience
2 months ago
Job Overview by Ladders

Qualifications

  • Associate's Degree in a related clinical field from an accredited college
  • Current, unrestricted California RN license
  • 3+ years of broad-based clinical experience, expert in their respective function
  • Acute inpatient experience
  • Bachelors Degree (preferred)
  • Supervisory experience (preferred)
  • Project management experience (preferred)

Responsibilities

  • Onboard new teammates and provide training during their probationary period
  • Offer ongoing training based on quality audits to improve team performance
  • Collaborate with management to develop training for new and updated processes
  • Manage patient and provider escalations, providing summaries for leadership
  • Develop and maintain job aids supporting systems and processes for the team
  • Support resource planning by reviewing and adjusting daily assignments as needed
  • Monitor team productivity and make recommendations for workforce management

Benefits

  • Comprehensive benefits package
  • Incentive and recognition programs
  • Equity stock purchase options
  • 401k contribution
  • Remote work flexibility for Southern CA residents
  • Training and development opportunities to further career growth
Full Job Description
The Clinical Team Lead will provide operational support to managers and supervisors for the assigned program. The Team lead is an individual contributor. Team lead assignments will be highly dependent on operational needs and priorities. The team leader will work closely with leaders to use data and reporting to identify and prioritize supports needed. They will act as subject matter experts for system and program support.

If you are located in Southern CA, you will have the flexibility to work remotely* as you take on some tough challenges.

Primary Responsibilities:

  • Responsible for onboarding new teammates, provide training for the assigned work and monitor quality of work performance during the probationary period
  • In collaboration with the management team will provide ongoing training to teammates identified through quality auditing where opportunities are identified to improve performance or productivity
  • In collaboration with the management will develop and provide training to teams for all new, updated processes and workflows. Training attendance will be documented and submitted with the Operational Support team
  • Manage patient and provider escalations or grievances by providing research into the inquire and provide a summary to the leadership for actions needed
  • Manage health plan escalations in collaboration with the delegation oversight team
  • Development and maintenance of all job aids that support system and processes for the assigned team
  • Support for organizational realignment and change management by providing training, document updates and communication
  • Support resource planning and allocation by reviewing daily assignments, shifting resource assignments when necessary to manage daily workloads
  • Teammate scheduling when applicable
  • Internal messaging and communication on upcoming changes and plans for operational readiness related to membership, programs, regulations or health plan changes
  • Technology training and change readiness monitoring in support of system modifications
  • Post implementation program/process monitoring and re-training to assure quality and performance meet team goals
  • Implementation and monitoring of process changes needed to support CAP remediation in close collaboration with the Delegation oversight team
  • Works with teams to bring forward patients for IDT collaboration
  • Monitors team caseloads and productivity and make recommendations to leadership for workforce management


Professional Competencies:

  • Demonstrate knowledge of PC applications including MS Office Suite
  • Ability to use written and oral communication skills
  • Ability to read and interpret data
  • Skill in writing clear, grammatically correct, easy-to-use instructional documentation
  • Ability to identify learning needs, set goals and seek educational opportunities
  • Ability to analyze problems and formulate appropriate plans, solutions and courses of action
  • Knowledge of age specific communication is needed with the ability to listen actively and respond to internal and external customers in a timely, competent manner both verbally and nonverbally
  • Ability to work with frequent interruptions
  • Ability to establish and maintain cooperative working relationships with individuals at all levels of the organization and affiliates
  • Ability to maintain confidentiality of patient and all related entity business matters of the organization and its partners
  • Ability to manage detail and work with accuracy
  • Ability to recognize and act appropriately in situations where patient care needs exceed medical certification
  • Skill in working with a team; ability to collaborate on projects with colleagues
  • Skill in working effectively under deadlines and changing priorities


Skills:

  • All staff members are to promote a positive and productive work environment by acting maturely and responsibly, satisfactorily performing his or her job responsibilities and conducting themselves in a professional, courteous, and respectful manner toward fellow employees, physicians and patients
  • Must relate to other people beyond giving and receiving instructions: (a) get along with co-workers or peers without exhibiting behavioral extreme; (b) perform work activities requiring negotiating, instructing, supervising, persuading, or speaking with others; and (c) respond openly and appropriately to feedback regarding performance from a supervisor
  • Integrates Lean principles, practices, and tools to improve operational efficiency, reduce costs and increase customer satisfaction
  • Perform all duties in a manner which promotes and supports the Core Values and Mission Statement
  • Working knowledge of health care delivery systems
  • Work as an interdisciplinary team member with members, physicians, administration, staff and other managers
  • Frequently follow written and oral instructions and complete routine tasks independently
  • Ensures confidentiality of patient information following HIPAA guidelines and company policies
  • Attends/completes training to meet requirements of the job position and as needed or mandated by company policies and regulations
  • Has regular and predictable attendance


You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Associate's Degree in related clinical field from an accredited college
  • Current, unrestricted California RN license
  • 3+ years of broad-based clinical experience and an expert in their respected function
  • Acute inpatient experience


Preferred Qualifications:

  • Bachelors Degree
  • Supervisory experience
  • Project management experience


*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $35.00 to $62.50 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

About UnitedHealth Group

UnitedHealth Group is a medical facility. They offer health technology, health finance, and pharmacy services. They are utilizing clinical data and intelligence to assist in the redesign, automation, and deployment of technology to streamline administrative operations and clinical decision-making. Payment systems for both consumers and providers are critical components of a health-care system.

UnitedHealth Group Careers

Joining UnitedHealth Group means becoming part of a diverse team dedicated to making a difference. As a leader in health services and innovation, our company offers a variety of job opportunities that allow professionals to leverage their skills, drive innovation, and improve lives. Work You’ll Do At UnitedHealth Group, you’ll contribute to a mission-focused environment where your expertise will influence the health and well-being of people worldwide. Our employment opportunities span across a wide range of disciplines, from healthcare specialists to data analysts, ensuring that your career journey is both dynamic and rewarding. Transform Healthcare with Your Expertise UnitedHealth Group stands at the forefront of health innovation. Our team collaborates to deliver solutions that lead to better patient outcomes. Working with us, you’ll find yourself at the intersection of technology, healthcare, and leadership, providing key insights that drive industry transformation. Join Our Global Team As part of our team, you’ll engage with over 300,000 professionals globally, dedicated to building a diverse and inclusive workplace. UnitedHealth Group is not just a company; it’s a community where you can grow your career through continuous learning and leadership opportunities. Our commitment to diversity training ensures that every team member can thrive. UnitedHealth Group Career Development We are committed to your professional growth. Explore career paths filled with promising job opportunities and internships that will harness your potential and expand your capabilities. Whether you’re a seasoned professional or a recent graduate, you’ll find that our career development programs support your ambition at every level. Innovative Work Environment At UnitedHealth Group, innovation is at the core of our operations. We encourage our team to bring forward-thinking ideas that challenge the status quo and lead to breakthrough improvements in patient care. Be Part of a Great Team Our culture fosters a collaborative and supportive environment where every member’s contribution is valued. Enjoy the benefits of being part of a global team that’s committed to making a difference in people’s lives. Future-Proof Your Career With UnitedHealth Group, your career is future-proof. Dive into a range of positions that offer both challenges and rewards. Our robust support system includes unmatched training, development programs, and certification support to propel your career forward. Stay Connected Join Our Team Discover the right position that matches your skills and interests. We are always hiring and look for passionate, curious, and solution-driven team players. Search UnitedHealth Group jobs today and take the first step towards a fulfilling career. Keep Up to Date Stay informed with career tips, insider perspectives, and industry-leading insights you can use today—all from the people who work here. Read Careers Blog Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding opportunities that await at UnitedHealth Group.
Learn more about UnitedHealth Group
Size
350,000 employees
Market Cap
$493.1 billion
Industry
Healthcare
Net Income
$15.4 billion
Founded
1974
5 Year Trend
+9.2%
Revenue
$257.1 billion
NASDAQ
UNH
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at UnitedHealth Group

More Healthcare Jobs

Find similar RN Care Management Clinical Team Lead - Los Angeles, CA - Hybrid jobs:

NationwideLos Angeles, CA