Our Risk Solutions department is seeking a Service Manager to support New York, New Jersey, and Pennsylvania. This is a work from home role with regional travel. This is a Full-time, Exempt role.

POSITION OVERVIEW:

This is a dedicated account service position responsible for providing high quality consultative services and technical support to policy holders. Provides regional support on service management as well as marketing and stewardship support for underwriting.

IN THIS ROLE, YOU WILL:

• Manages a book of service accounts by acting as a single point of contact on multi-location accounts and by allocating resources based on account need.
• Develops and executes service plans focused on loss and exposure reduction.
• Assists regional underwriting in new business development, account improvement and retention through stewardship.
• Possesses strong knowledge of policy holder services and acts as a regional resource for staff and underwriter training on these services.
• Coordinates among geographic regions on service assignments.
• Assists the Risk Solutions Field Director in overseeing execution of service by field staff and provides coaching/feedback when needed.

WHAT YOU NEED TO APPLY:

• Bachelor's Degree in Safety, Risk Management, engineering or equivalent undergraduate degree with relevant work experience preferred.
• 7+ years of experience in Risk Solutions handling middle market commercial accounts with strong emphasis on service.
• ARM and/or CFPS preferred.
• Customer service focused - Consistently displays awareness and sensitivity to the needs of internal and/or external clients/customers. Proactively ensures these needs are met or exceeded.
• Strong time management skills - must be able to effectively plan and organize work to achieve desired outcomes. Demonstrates flexibility in applying different approaches to changing work demands.

This job posting provides cursory examples of some of the job duties associated with this position. The examples provided are not complete, and the position may entail other essential and job-related functions and responsibilities that employees will be required to perform.

CAREER DEVELOPMENT:

It's not just a job, it's a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you - at every level - to grow and develop.

BENEFITS:

We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you'll enjoy what you do and have the support you need to succeed.

Benefits include:

• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• Tuition reimbursement
• PTO
• Company paid holidays
• Flexible work arrangements
• Cultural Awareness Day in support of IDE
• On-site medical/wellness center (Worcester only)
• Click here for the full list of Benefits

Compensation:

The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short-term incentive), long-term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience.