Job Summary:The Risk Manager determines a customer's appropriate level of risk and opportunity based on the customer's ongoing performance, personal and business credit data, and customer's borrowing needs. To achieve this end successfully, the Risk Manager analyzes the customers business behaviors to ensure risk levels are minimized and needs of the clients are met according to company key performance indicators. Your primary responsibilities will be risk identification and mitigation to prevent/reduce loan portfolio delinquency, identify new areas for opportunity to grow a dealer's relationship, and charge off.
This position is onsite. Duties/Responsibilities:- Develop a thorough understanding of Kinetic Advantage policies, processes, and procedures, relative to assigned areas, and ensure adherence to established policies and procedures
- Apply experience and lessons-learned to create or modify work methods related to portfolio risk indicators and overall partner experience
- Ability to earn trust and build relationships over the phone, effectively communicate and exchange information with a wide diversity of individuals, both verbally and written
- Interact with delinquent dealers, as appropriate, and coordinate details with our Dealer Relationship Managers, Regional Sales Managers, Regional Vice Presidents, and others, as necessary to resolve disputes effectively and efficiently
- Exceptional problem-solving skills including the ability to ask probing questions to deeply understand the severity of and potential risk mitigants of various scenarios
- Work closely with other teams across Kinetic Advantage, including lending, collateral audits, asset recovery, and remarketing to achieve portfolio management goals, minimize loss expectations, and drive strong returns
- Receive, validate, and process floorplan collateral audit data in adherence to Kinetic's policies, procedures, and advance guidelines
- Performs all other duties as assigned
Education and Experience:- Associates or Bachelor's degree preferred but not required
- Must have 5 years prior experience as a proactive portfolio manager
- 5 years in automotive, collections, or financial services industry
Required Skills/Abilities:- Ability to read and understand basic financial statements
- Proficient with Microsoft Office Suite or related software
- Strong sense of urgency, with the ability to thrive in a fast-paced and, at times, stressful environment
- Ability to effectively develop and maintain strong business relationships
- Strong written communication and negotiation skills
- Excellent organizational, analytical, and problem-solving skills with strong attention to detail
- Ability to multitask, work efficiently, and prioritize
- Valid driver's license
Physical Requirements:- Ability to sit at a desk and work on a computer for prolonged periods of time
- Must be able to communicate clearly
- Ability to operate computer and office equipment, maintain paper files, and move about an office environment
- Must be able to move objects up to 20 pounds
- While performing the duties of this job, the employee will, at times, be subject to outside environmental conditions
- Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards
This job description reflects essential functions of this position but is subject to change at any time and does not restrict the tasks that may be assigned.
