Location: Hybrid, Din Tai Fung - Restaurant Support Center in Arcadia/Pasadena, California Compensation: $76,000 - $93,000 Annual Salary + Bonus Own the Work That Keeps Our People Protected As our Risk Management Analyst, you'll sit at the intersection of data, people, and operations - managing workers' compensation and insurance claims programs that directly impact how our organization protects its people. From claim intake and investigation coordination to trend analysis and cross-functional partnerships with legal, HR, and Operations leadership, this role offers meaningful variety and real influence. If you're analytical, highly organized, and energized by turning complex information into smarter outcomes, this is a great opportunity to make a tangible difference across both restaurant and support center operations.
Key Responsibilities: - Own the full lifecycle of workers' compensation and general liability claims - intake, documentation, tracking, and resolution. You'll monitor reserves, analyze trends, and deliver reporting that drives real risk reduction.
- Primary liaison between TPAs, carriers, brokers, legal counsel, and field leadership - keeping investigations moving and representing the organization at depositions when needed.
- Reviewing incident reports, ensuring OSHA and insurer deadlines are met, and partnering with Operations and People Experience to close information gaps and drive corrective actions.
- Support return-to-work outcomes through restricted duty coordination and documentation follow-up alongside People Support and Accommodations teams.
- Connect claim data to surface recurring trends and bring forward recommendations that reduce workplace injuries and operational risk over time.
Qualifications: - 5+ years in workers' compensation, general liability, claims administration, or risk management - with hands-on knowledge of OSHA reporting and insurance claims processes.
- Comfortable working across TPAs, carriers, brokers, legal counsel, and medical providers, and know how to handle sensitive information with discretion.
- Strong analytical and organizational skills are a must, along with proficiency in Microsoft Office and experience with claims management, incident tracking, or case management systems.
Preferred: - Background in hospitality, restaurant, retail, or multi-unit operations, plus experience supporting return-to-work or workplace injury management programs.
- A degree in Risk Management, Business Administration, HR, or a related field is a plus, as is an insurance or risk certification such as AIC, ARM, or CPCU.
- Additional Requirements:
- Ability to remain stationary for extended periods while working at a computer
- Strong written and verbal communication with internal and external stakeholders
- High attention to detail when reviewing documentation and analyzing data
- Able to manage multiple priorities and deadlines in a fast-paced environment
- Proficient with standard office equipment and claims management systems
- Occasional travel to restaurant or support center locations
Benefits and Perks: - Competitive compensation and bonus eligibility
- Medical, dental, vision and life insurance
- 401(k) with company match
- Paid time off and wellness days
- Employee meal discounts
- Opportunities for growth and internal promotion
NOTE: This job description in no way states or implies that these are the only duties to be performed by the employee occupying the position. Employees will be required to perform any other job-related duties assigned by their supervisor.
Applicants must be 18 years of age or older and able to provide documentation to work in the United States legally. 
