OverviewThe Risk & Insurance Manager is responsible for managing the insurance programs and risk mitigation strategies. This role manages insurance coverage, renewals, and risk assessments across all restaurant and corporate operations. Responsibilities include compiling and tracking financial risk exposures, evaluating and tracking overall cost of insurance and will administer the Risk Management Information System (Origami). The position will also develop and implement analytical tools/reports to most effectively communicate internally and field leadership teams. This position will be responsible for data collection/analysis and tracking of all relevant risk management metrics. The ideal candidate is analytical, collaborative, and passionate about creating a safe and resilient environment for our teams and customers.
ResponsibilitiesThe essential functions in this job description are not all-inclusive of this position's duties and responsibilities. Reliable and dependable attendance is required.
- Manage all aspects of corporate insurance programs
- Manage all data inputs for RMIS system to ensure accuracy and optimal process management
- Coding/mapping third party claims administrator (TPA) data in Origami (system administration)
- Actuary data pulls - submission of loss runs
- Produce monthly trend reports for operations/others
- Track information for statement of values (property insurance)
- Code vendor invoices for payment and process insurance recoveries
- Support underwriter meetings
- Compile data for insurance renewal submissions
- First level back up for customer service support positions
- Certificate of insurance handlings
- Uploading insurance policies into Origami
- Respond to Service Channel insurance compliance inquires
- Coordinate annual insurance renewals, policy reviews, and broker relationships
- Monitor claim trends and develop strategies to reduce frequency and severity
- Support internal teams with claim-related inquiries and documentation
- Conduct risk assessments
- Analyze loss data and prepare reports for leadership to inform strategic decisions
- Maintain accurate records of policies, claims, certificates of insurance, and endorsements
Qualifications- Bachelor's degree in risk management, Business Administration- Accounting/Finance, or related field
- 5+ years of experience in insurance and risk management, preferably in hospitality or retail
- 3 + years of administering RMIS systems is preferred
- Excellent analytical, organizational, and communication skills
- ARM, CPCU, AIC or other relevant certifications preferred
