As a/an UAT & Quality Transformation Manager (Vice President) in CCB Risk Decisions Product, you lead the end-to-end testing and quality function across a complex portfolio of batch and real-time decisioning platforms supporting the Risk lifecycle. You are accountable for delivery excellence, release confidence, testing governance, and the evolution from manual UAT to scalable, automated, pipeline-integrated quality engineering.

You will lead and develop a high-performing, geographically distributed team and partner closely across interconnected Area Products—Offer Enablement & Commerce, New Account Originations, and Account Management—to establish modern testing frameworks, improve operational efficiency, and enable faster, safer delivery with strong risk and control discipline.

• Own the testing and quality strategy across batch and real-time decisioning platforms, improving coverage, stability, release confidence, and delivery speed
• Lead the testing operating model, including standards, governance, quality gates, escalation paths, RACI/accountability, and audit-ready documentation
• Modernize UAT and QA practices by implementing automation-first and continuous testing approaches integrated into CI/CD pipelines
• Build scalable automation across service/API and end-to-end business process layers, ensuring maintainability, reliability, and measurable business value
• Drive responsible adoption of GenAI-enabled testing practices (e.g., scenario design, test generation, failure/defect analysis, evidence creation) with required human review and data governance controls
• Establish comprehensive test strategies, plans, entry/exit criteria, defect management workflows, and release readiness standards across products and programs
• Execute end-to-end test planning, coordination, reporting, and risk-based quality assessments across initiatives with complex dependencies and aggressive timelines
• Partner with Product, Technology, Risk, Data, Controls, Audit, and Operations to align on priorities, manage delivery risk, and resolve ambiguity and conflicts
• Measure quality outcomes through actionable metrics and dashboards (e.g., defect trends, escape rates, automation coverage, cycle time, stability, control evidence completeness) and continuously improve outcomes
• Lead large-scale, technology-intensive problem solving across architecture, integrations, tooling, environments, and test data constraints
• Coach and develop talent through performance management, workforce planning, succession planning, and an inclusive culture of accountability and continuous improvement

• Bachelor’s degree or equivalent experience
• Minimum 5+ years of progressive experience in QA/UAT, testing leadership, quality engineering, and/or program delivery in a technology or business environment
• 5+ years leading teams and/or testing functions, including coaching, performance management, and workforce planning across multiple locations
• Proven ability to define and run testing governance, including standards, quality gates, metrics, reporting, and executive-level escalations
• Demonstrated experience modernizing testing from manual UAT to automation and continuous testing with measurable improvements (cycle time, efficiency, reliability, defect leakage)
• Strong hands-on and leadership experience with test automation across API/service and end-to-end workflows; ability to set patterns for maintainability and stability
• Experience delivering testing for complex, integrated platforms with multiple dependencies, environments, and data sources (internal, third-party, customer information, predictive models)
• Working knowledge of Agile/product delivery practices and aligning quality controls to support frequent, predictable releases (including True Continuous Delivery where feasible)
• Strong risk-based testing mindset and ability to operate in a controlled environment with regulatory/control/audit requirements
• Advanced stakeholder management and executive communication skills; ability to translate technical quality topics into business impact and decisions
• Proficiency with Jira and common delivery/reporting/documentation tools (PowerPoint, Excel, Visio or similar)

• Experience in Consumer Banking, Credit Card, Lending, and/or Risk Management decisioning and lifecycle processes (acquisitions through account management)
• Experience implementing GenAI-enabled testing capabilities with strong governance, controls, and evidence standards in a regulated environment
• Background in real-time decisioning and batch decisioning platforms, including high-availability or near-real-time integrations
• Familiarity with model-informed decisioning and testing considerations involving predictive models and third-party data sources
• Demonstrated success building enterprise-scale testing frameworks (shared tooling, reusable components, standards across multiple products)
• Experience partnering with Controls, Audit, and Operational Risk teams to define quality gates and produce audit-ready test artifacts
• Strong track record leading cross-functional transformation programs across Product, Engineering, Data, and Operations teams