Position Summary:This position is responsible for reviewing the accuracy of data and serving as a technical liaison with clients. Responsibilities include reading and interpreting standards and regulations, conducting technical training, quoting projects, and working with clients to resolve technical problems.
Objective:Provide proactive technical assistance to clients by identifying and resolving product issues, along with providing timely and accurate test results and information to both internal and external clients that meet or exceed their expectations.
Hours:This position will be expected to work a 2nd shift (3 - 11 PM) schedule for approximately 3-4 months per year on a rotational basis.
Major Roles & Responsibilities:- Offer problem resolution, as applicable, for any client issues or questions with the aim of enhancing client satisfaction and improving client relations.
- Understand and interpret standards for appropriate test methods.
- Reviews contract requirements prior to testing in order to assure adherence to client requirements, and coordinates testing between labs.
- Evaluate products submitted for testing for quality / safety issues, providing direction to techs.
- Prepare a variety of samples for testing using prescribed testing methods, following testing standards / specifications, providing direction to techs as required.
- Conducts testing on a variety of consumer products samples using prescribed testing methods, following testing standards / specifications appropriate to the sample, providing direction to techs.
- Follows the guidelines set forth in the Bureau Veritas Consumer Products Services, Inc Quality Manual and Safety / Chemical Hygiene Plan.
- Accurately record test data.
- Evaluate test results data, providing direction to techs and clients.
- Train on sample preparation method and test methods.
- Assist with department testing in other areas, providing direction, as required.
- Prepares and reviews written technical reports and invoices.
- Organizes and monitors workload to meet or exceed laboratory turnaround time and client expectations.
- Assist in the coordination of technical & administrative aspects of various departmental projects, providing direction to techs.
- Prepares verbal and written communication to internal and external clients, regarding administrative and technical issues, with direction.
- Provides technical consultation to internal and external clients in a limited scope with direction from senior staff.
- Interface with staff members internally and at other locations on interpretations in order to ensure global consistency with direction from senior staff. Research and development of new testing services/ methods / procedures / set-ups, in a limited capacity with direction from senior staff.
- Write, train, implement and update lab procedures, test protocols, and technical procedures.
- Calibrate, operate, and maintain testing equipment, maintain supplies, lab cleanliness and analytical instrumentation, as required identify, troubleshoot and resolve technical issues.
- Maintain up to date knowledge of current regulations / industry standards and products to be tested.
- Make recommendations to clients for testing and inspections in a limited scope.
- Provide interpretations pertaining to compliance, requests, testing issues to clients or client services, in a limited scope.
- Interacts / participates with industry to review and interpret standards in a limited capacity with direction from senior staff.
- Assists in developing materials for and conducting client visits and educational tours.
- Works directly with the client to get further understanding of the client goals and expectations of various projects. Additionally, works with the client after projects are completed to ensure expectations are met or exceeded.
- Adhere to the requirements of the BV-CPS Quality System and assist with the implementation and maintenance of the Laboratory Quality System.
- Provide feedback to department Manager regarding departmental systems, processes and recommendations for improvements.
- Provide technical support to Technicians / External Clients.
- Provide technical training to internal staff.
- Other duties as defined by Manager, department needs and workload.
Additional Responsibilities for Engineer I:- Evaluate test data. Provide direction to clients relating to other BV internal lab information, as applicable.
- Serve as the main technical contact for external and internal clients. Serve as liaison between US clients and BV Global technical testing facilities. Assists in setting company direction for technical interpretations.
- Provide recommendations/interpretations pertaining to compliance, test requests, and testing issues.
- Interact/participate with industry to review and interpret standards.
- Develop materials and conduct client visits and educational tours.
- Provide support for technical and administrative aspects of various departmental projects, providing direction to other staff members as needed.
Additional Responsibilities for Engineer II:- Assist in developing department strategy, new business opportunities, development activities and technical services.
- Lead and direct projects of lab technical support staff.
- Lead work groups in order to improve departmental systems and processes.
- Proactive / continuous improvement with department procedures and the communication of those procedures to other departments.
Knowledge, Skills, Abilities- Understanding of wireless technologies (e.g. Bluetooth, Wi-Fi, LTE, 5G).
- Understanding of 3GPP specifications.
- Able to use analysis/logging tools: QXDM, PST, Perl, Wireshark, Shannon DM, etc.
- Experience with conformance measurement equipment, i.e Rohde & Schwarz, Spirent, Anritsu or Keysight.
- Experience in automation testing.
- Understanding of RF fundamentals.
- Method development skills
- Strong written and verbal communications skills including the ability to communicate effectively in a group setting, with colleagues and clients
- Organizational and time management skills
- Ability to perform multiple tasks
- Ability to organize and prioritize workload to meet or exceed deadlines
- Individual and Team work ethic
- Demonstrate team leadership
- Proficiency with Windows, Word & Excel
- Attention to detail
- Technical problem solving and process improvement skills
- Solid working knowledge of UL, ASTM, ANSI and other regulations and standards relating to consumer products preferred
- Ability to oversee large projects involving multiple staff members
- Knowledge of statistical analysis tools a plus
- Strong technical and mechanical aptitude
- Knowledge of testing consumer products from laboratory / manufacturing / QA / QC perspective preferred
Experience and Educational Background Required:Engineer II:- 4 year degree in a technical/engineering discipline and up to 2 years related experience; or
- 2 year degree in a technical/engineering discipline and 3-4 years related experience
- CQE Preferred
Compensation Range: $100,000 - $120,000 annually (e.g., the job posting is not necessarily reflective of actual compensation that may be earned, and actual compensation is subject to variation due to such factors as locations, education, experience, and skillset)
