RevOps Manager
Job Summary
We are an 80-person company centralizing our go-to-market support into a unified Revenue Operations function under Finance & Operations. As our first dedicated RevOps hire, you will take high ownership in building our RevOps engine from the ground up rather than inheriting a pre-built one.
Acting as the connective tissue between Sales, Marketing, Customer Success, and Finance, you will own the systems, data, and processes that power our GTM teams from CRM administration and pipeline forecasting to incentive compensation tracking. Partnering daily with our VP of Finance & Operations and Sales leadership, you'll work at a scale where your strategic contributions directly shape company performance and show up in our results immediately.
Job Responsibilities
- Partner with the VP of Finance & Operations and sales leadership to design and refine the CRM around how sellers actually work minimizing friction while maintaining data quality.
- Serve as a key administrator of our CRM: architecture, workflows, integrations, user management, and data hygiene.
- Work cross functionally to build, support and rationalize the broader GTM tech stack (sales engagement, enrichment, marketing automation integrations), including vendor evaluation and renewals.
- Run the forecasting process: methodology, cadence, and roll-up of the official forecast to the VP Finance & Operations.
- Build and maintain the single source of truth for pipeline, funnel conversion, win rates, sales cycle, and rep productivity metrics.
- Deliver recurring reporting to sales, CS, and executive leadership, and answer ad hoc analytical questions with speed and rigor.
- Support annual and quarterly planning: territory design, quota setting, and capacity modeling in partnership with sales leadership and Finance.
- Maintain the definitions document (opportunity stages, qualification criteria, forecast categories) that keeps everyone speaking the same language.
- Run a lightweight deal desk process: discount approval routing, non-standard terms, and quote support.
- Manage an intake process for requests from the field with clear turnaround expectations.
- Identify and fix friction in the lead-to-cash process across marketing, sales, CS, and Finance.
- Must be a U.S. Citizen due to federal contract requirements.
- Based on the needs of the company, you may be required to work occasional nights and weekends.
- All other duties as assigned.
Preferred Skills
- 3-6 years in Revenue Operations, Sales Operations, GTM Finance or a closely related role, ideally at a company of similar size or stage.
- Advanced CRM administration experience.
- Strong analytical skills: fluent in Excel/Google Sheets and basic modeling.
- Experience running or supporting a forecasting process.
- A service mindset toward the go-to-market team paired with the independence to own the objective number, you can be a trusted partner to sales without being captured by it.
- Clear communicator who can translate between reps, executives, and Finance.
- Comfort with ambiguity and building processes from scratch; you prioritize, build and ship.
Nice to Have
- Experience as a first or early RevOps/SalesOps hire.
- Exposure to marketing operations or customer success operations.
- SQL proficiency.
- Experience supporting SaaS revenue model.
Compensation Range- Range $140,000 - $152,000
- Compensation range includes base salary and is eligible for an annual bonus.
- New hires salaries are typically between the range minimum and the salary range midpoint. Actual placement in the range will depend on a candidate's job-related skills, experience, and expertise, as evaluated during the interview process.
Location - We are headquartered in Ithaca, NY and have a remote workforce in other locations throughout the United States.
Benefits and Perks - Competitive Compensation
- Discretionary PTO & Flexible Scheduling
- Stock Options
- 401(k) Match
- Medical, Dental and Vision Coverage for you and your dependents
- FSA & HSA Plans
- Employer-paid Life Insurance
- Employer-paid LTD and STD for Parental and Family Care
- 11 Paid Holidays
- Employee Resource Groups
- Educational Assistance Program
- Professional Development Opportunities
- And more...
