Salary: $45.00 Hourly
Location : 2215 Portland Ave., Louisville, KY 40212, KY
Job Type: Full_Time
Job Number: 15870 (2702)
Department: Family Health Center
Division: Billing
Opening Date: 08/30/2026
Closing Date: 9/9/2026 11:59 PM Eastern

Description
CHARACTERISTICS OF THE WORK

Under the general direction of the Chief Financial Officer, manages the day-to-day supervision and processes associated with the medical billing function, including outsourced services.

Responsible for ensuring the accurate and timely billing and collection of medical claims by monitoring and managing the Revenue Cycle Management (RCM) process.

Examples of Duties
EXAMPLES OF THE WORK (These statements are intended to be illustrations of the work of this class.)
Ensures billing and collection processes meet the organization's financial and operational goals, as well as the requirements for internal controls and third-party payors.

Ensures billing and collection processes are compliant with state, local, and federal laws; regulations; and/or best practices.

Reviews and oversees the submission of Center for Medicare and Medicaid Services (CMS-1500), also known as Health Care Financing Administration (HCFA), claims to the appropriate health plans weekly.

Reviews claims denials for complexity and instructs appropriate staff to make changes and corrections to resubmit claims within 30 days of the denial received date.

Performs quality control procedures on all claim forms and detail bills to ensure accurate billing.

Verifies insurance benefits and contacts vendors regarding denials or benefit coverage.

Runs all required billing reports.

Maintains appropriate staffing levels for RCM processes.

Updates annual clinic rate changes to Medicaid and Medicare Prospective Payment Systems.

Develops and implements systems, mechanisms, controls, and reporting tools to monitor and ensure billing and collection efforts are functioning efficiently.

Develops and maintains positive working relationships with patients, contractors, vendors, third-party payor resources, and related entities.

Performs fee schedule analysis, rate setting, and maintenance.

Loads and maintains procedure and diagnosis codes and performs related research as required.

Researches new technologies and tools, recommending improvements to existing processes and supporting ongoing improvement of billing and collection efforts.

Researches RCM clinical and grant programs to identify new programs or changes to existing programs. Assists administration in designing programs in the Practice Management Software (PMS).

Supervises personnel, managing productivity, work assignments, and process improvement.

Serves as a liaison for any outsourced RCM services.

Performs related work as required.

Minimum Requirements
MINIMUM REQUIREMENTS
Bachelor's degree in Healthcare Administration, Business, Accounting, Finance, or a closely related field.

Three years of management experience in revenue cycle management, including experience in billing and collections.

An equivalent combination of training and experience may be substituted as determined applicable by Civil Service.
PHYSICAL REQUIREMENTS AND WORKING CONDITIONS
Responds to patient and FHC needs via telephone, internet, fax, computer software, and in person.

Lifts and carries materials weighing up to 15 lbs.

Spends extended periods of time sitting, typing, and reading computer screens.
SPECIAL REQUIREMENTS
Must be available to work extended hours, including before or after regularly scheduled hours and weekends, as necessary.

Must provide own transportation to work at other locations as needed.

Supplemental Information
Test Weights

Training & Experience: 100%

Please note that Training & Experience scores are based on the relevant (as determined by the hiring agency and Civil Service) training and experience, as listed on your application and/or resume, as submitted here. Any information that is unclear or that is not listed on your application and/or resume will not be considered in the calculation of the Training & Experience score.This also means that you should list your employment dates, including the month and year (i.e., 02/2022 to 08/2025) of employment, as well as the number of hours worked per week.
CLINIC LOCATIONS AND HOURS:
www.fhclouisville.org

FHC - Portland
2215 Portland Avenue
Louisville KY 40212
(502) 774-8631
Monday - Thursday: 8:00am - 9:00pm
Friday: 8:00am - 4:30pm
Saturday: 8:00am - noon
Sunday: Closed

FHC - East Broadway
834 East Broadway
Louisville KY 40204
Monday - Thursday: 8:00am - 9:00pm
Friday: 8:00am - 4:30pm
Saturday: 8:00 - 12:00pm
Sunday: Closed

FHC - Phoenix (Healthcare for the Homeless)
712 E Muhammad Ali Blvd
Louisville KY 40202
Monday - Friday: 7:30am - 4:00pm
Saturday - Sunday: Closed

FHC - Iroquois
4100 Taylor Blvd
Louisville KY 40215
Monday: 8:00am - 4:30pm
Tuesday: 8:00am - 8:30pm
Wednesday - Friday: 8:00am - 4:30pm
Saturday - Sunday: Closed

FHC - Fairdale
1000 Neighborhood Place
Fairdale KY 40118
Monday - Friday: 8:00am - 4:30pm
Thursdays: 8:00am - 8:30pm
Saturday - Sunday: Closed

FHC - Southwest
9702 Stonestreet Road, Suite 220
Louisville KY 40272
Monday - Wednesday: 8:00am - 4:30pm
Thursday: 8:00am - 8:00pm
Friday: 8:00am - 4:30pm
Saturday - Sunday: Closed

FHC - Americana
4805 Southside Drive
Louisville KY 40214
Monday - Friday: 8:00am - 4:30pm
Saturday - Sunday: Closed
Medical
Dental
Vision
Group Term Life
Supplemental Life
Accidental Death & Dismemberment
Sick Leave
Vacation
Holiday Pay
Bereavement Leave
Kentucky Retirement Systems
457 Deferred Comp
Tuition Assistance
01

Do you have a Bachelor's degree in Healthcare Administration, Business, Accounting, Finance, or a closely related field?

• Yes
• No

02

Do you have at least three years of management experience working in revenue cycle management, including experience in billing and collections?

• Yes
• No

03

This job MAY require you to work at more than one of FHC's clinics, including during the same day. There are clinics at Portland, East Broadway, Fairdale, Iroquois, Phoenix (E. Muhammad Ali Blvd), Southwest Medical Center and Americana (Southside Drive). Transportation is not provided by FHC. Are you willing and able to work at FHC's multiple clinics?

• Yes
• No

04

This job requires lifting and carrying materials weighing up to 15 lbs. If hired, would you perform this task?

• Yes
• No

05

Are you willing to work extended hours, including before and after your scheduled shift, as well as additional days as necessary?

• Yes
• No

06

List your experience working in revenue cycle management, including your experience in billing and collections. Include the position(s) in which you obtained your experience and the length of your experience.
07

How did you hear about this position at Family Health Centers? If you heard about this position from an FHC employee, please list the name of the employee here.
Required Question