Job Summary

We're looking for a Revenue & Accounts Receivable Manager to lead our billing, collections, cash application, and revenue operations processes while managing a team of AR Specialists.

This role is responsible for driving accuracy, efficiency, and consistency across the revenue and accounts receivable cycle. You'll partner closely with accounting, sales, operations, and finance teams to improve processes, implement controls, optimize systems, and provide meaningful insights that support business performance.

The ideal candidate combines strong accounting expertise with a process-improvement mindset and a hands-on approach to team leadership and operational excellence.

This position is based in Minneapolis, Minnesota.

What You'll Do

Revenue Operations & Team Leadership

• Lead and develop a team of AR Specialists responsible for billing, cash application, collections, account maintenance, and reporting activities
• Oversee day-to-day execution of revenue and accounts receivable processes to ensure accuracy, consistency, and timely completion
• Delegate workflow across service lines, balancing workloads and priorities to support operational efficiency
• Establish standardized processes, performance expectations, and best practices across the AR function
• Identify training opportunities and support team development through ongoing coaching and process guidance

Billing, Revenue & Process Optimization

• Oversee billing, collections, and revenue reporting processes across business units
• Partner with accounting and operational teams to optimize revenue-related workflows, including billing, contract processing, data integration, and client payment application
• Monitor client credits, account corrections, and supporting documentation to ensure proper approvals and audit readiness
• Support the management and documentation of deferred revenue arrangements
• Conduct reviews of revenue-related transactions to ensure proper coding, classification, and revenue recognition
• Drive continuous process improvements that enhance efficiency, accuracy, scalability, and consistency across the organization

Financial Reporting & Business Insights

• Develop and monitor key performance indicators related to revenue, accounts receivable, collections, and cash flow performance
• Analyze trends and performance metrics to identify risks, opportunities, and operational improvements
• Create reporting and dashboards that provide visibility into billing, collections, aging, and revenue performance
• Provide actionable insights and recommendations to leadership teams
• Support month-end reporting and revenue-related analysis across business units

Collections & Customer Account Management

• Oversee collections processes and aged accounts receivable management
• Partner with sales, operations, and clients to resolve billing questions, contract issues, and account discrepancies
• Improve collections strategies and processes through automation, technology, and standardized workflows
• Monitor collection effectiveness through KPIs, aging metrics, and bad debt analysis
• Provide leadership visibility into collection efforts, account status, and risk areas
• Foster a customer-service-oriented approach while maintaining strong financial controls

Systems, Automation & Business Process Improvement

• Support NetSuite enhancements, implementations, integrations, and process improvements impacting billing, collections, and revenue operations
• Participate in system pilots, workflow design, testing, and adoption initiatives
• Monitor effectiveness of financial systems, reporting tools, and integrations
• Identify opportunities to leverage automation and AI-driven tools to reduce manual effort and improve accuracy
• Develop and maintain process documentation to support system adoption and operational consistency

Internal Controls & Audit Support

• Design, document, and maintain internal controls across the revenue and accounts receivable cycle
• Ensure compliance with company policies, accounting standards, and audit requirements
• Serve as the primary point of contact for external auditors supporting revenue, AR, deferred revenue, and allowance testing
• Prepare audit schedules, supporting documentation, and responses to audit requests
• Maintain accounting policies and procedures related to revenue recognition, billing, and accounts receivable processes
• Partner with accounting leadership to strengthen controls and support continuous improvement initiatives

What We're Looking For

Experience

• Bachelor's degree in Accounting, Finance, or a related field
• CPA or CPA candidate preferred
• 7+ years of progressive accounting experience, including 2+ years leading an accounts receivable or accounting team
• Strong experience managing billing, collections, cash application, revenue operations, and month-end close activities
• Experience supporting external audits and preparing audit documentation
• Experience partnering with sales, operations, accounting, and FP&A teams on revenue-related matters
• Retail, agency, professional services, or commerce industry experience preferred

Skills & Competencies

• Strong understanding and working knowledge of ASC 606 and revenue recognition principles, including fixed-fee, retainer, milestone, and commission-based arrangements
• Advanced Microsoft Excel skills, including pivot tables, lookups, and large dataset analysis
• Experience with NetSuite, including AR, billing, and revenue management modules
• Experience with ERP systems, financial reporting tools, and process automation initiatives
• Experience with Power BI, Tableau, or similar business intelligence tools preferred
• Strong analytical, problem-solving, and process improvement capabilities
• Excellent communication skills with the ability to explain financial concepts to non-finance stakeholders
• Strong project management and organizational skills

Leadership Attributes

• Takes ownership and drives results
• Identifies opportunities to improve processes and execution
• Leads with accountability and attention to detail
• Thrives in a fast-paced, collaborative environment
• Builds strong relationships across teams while maintaining a controls-focused mindset
• Balances strategic thinking with hands-on execution

Disclaimer: This job description outlines typical functions and responsibilities but may evolve based on business needs.