Retention Specialist

System One Holdings, LLC

• $110K — $120K *
Pharmaceuticals & Biotech
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in a science-related field required
  • Graduate/professional healthcare degree (e.g., RN, NP, PA, PharmD) preferred
  • 5+ years of direct or related experience in a CRO or pharmaceutical setting
  • 4+ years of clinical trial experience in pharmaceutical, biotech, CRO, or healthcare environments
  • Understanding of medical terminology and ICH-GCP principles
  • Proficiency in MS Office, MS Project, and MS PowerPoint

Responsibilities

  • Ensure implementation of optimal retention strategies for key clinical trials in the US/CA
  • Collaborate closely with Medical Directors to address trial-specific issues related to quality and performance
  • Support retention planning and the quality delivery of clinical trial services
  • Conduct individual patient surveillance and follow-up in clinical trials
  • Connect with site staff to enhance retention efforts on specific patient cases
  • Participate in trial team and investigator meetings, including creating presentations and training materials

Benefits

  • Health and welfare benefits including medical, dental, and vision insurance
  • Spending accounts for various healthcare expenses
  • Life insurance and voluntary plans available
  • Participation in a 401(k) plan
Full Job Description
Job Title: Retention Specialist
Location: Plainsboro, New Jersey- Hybrid - onsite and remote
Hours: 40.0 hours/week
Compensation: $110,000 - $120,000
Type: Salaried Bench, FTE embedded contract model, 12 months renewable

Responsibilities

  • Ensures implementation of best possible retention in key clinical trials in US/CA
  • The retention team works in close collaboration with Medical Directors and pro-actively drives collaboration to obtain/share trial specifics issues relating to quality, site performance and metrics
  • Delivers all relevant services/tasks in support of the retention planning and quality delivery of clinical trials
  • Responsible for individual patient surveillance and follow-up regarding exposure in clinical trials
  • Independently connects with and supports site staff in retention on specific patient cases
  • Attends and participates in trial team meetings, investigator and monitor meetings, including but not limited to creating presentations and training site staff


Requirements

  • Bachelor's degree in science related discipline required.
  • Graduate/professional healthcare degree (Registered Nurse (RN), Nurse Practitioner (NP), Physician's assistant (PA), Doctor of Pharmacy (PharmD), etc.) preferred.
  • A minimum of 5 years of direct or related experience within a CRO or pharmaceutical experience required
  • A minimum of 4 years of clinical trial experience within a pharmaceutical, biotechnology, CRO, and/or healthcare setting required; some experience in cardiometabolic area preferred
  • Demonstrated understanding of medical terminology and ICH-GCP principles and the application of those principles to trial planning and conduct of clinical trials
  • Demonstrated computer skills (MS Office, MS Project, MS PowerPoint)


System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

#LI-AD3
Ref: #568-Clinical

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