Job Duties and Responsibilities

Candidates must be willing to participate in at least one in-person interview.

The mobile industry is defined by rapid churn and intense competition, requiring constant vigilance to maintain customer loyalty across millions of subscribers. This role solves the challenge of translating high-level retention strategies into precise, cross-functional executions that prevent subscriber loss in real-time. By bridging the gap between data analytics and operational teams, this role ensures that every at-risk customer receives a personalized, effective intervention at the exact moment of need.

What Success Looks Like (Objectives)

• Orchestrate the end-to-end execution of multi-channel loyalty campaigns across SMS, email, and push notifications to drive measurable improvements in lifecycle health
• Drive significant reductions in subscriber churn by translating strategic roadmaps into actionable workback schedules and clear team deliverables
• Operationalize AI-driven "intent signals" to deliver real-time, automated interventions to customers identified as high-risk by data models
• Serve as the primary liaison between Marketing, Customer Care, and IT to unblock technical hurdles and ensure retention programs run at peak performance
• Monitor daily churn metrics and campaign performance to identify friction in the customer journey and implement immediate process improvements
• Maintain a synchronized campaign calendar and comprehensive process documentation to ensure organizational agility and execution accuracy

Skills, Experience and Requirements

Core Skills and Competencies (What you'll bring):

• A proven history of successfully navigating and managing high-visibility, cross-functional projects within fast-paced, high-volume industries
• Exceptional collaborative influence to align disparate departments like Customer Care, Finance, IT, Billing & Credit, Analytics, and Business Ops toward unified subscriber-growth goals
• Sophisticated data interpretation skills to transform performance trends and unusual patterns into clear, strategic recommendations for executive leadership
• Uncompromising attention to detail that ensures flawless alignment between high-level business logic and technical campaign execution
• High operational urgency and the professional resilience to pivot priorities rapidly in response to aggressive competitive market shifts
• AI literacy and the ability to bridge the gap between complex data science outputs and actionable customer retention tactics

Minimum Requirements

• Minimum Education: Bachelor's Degree in Business, Marketing, or a related field
• Minimum Experience: 3 years of experience in Customer Base Marketing, Customer Retention, or Customer Lifecycle Management
• Required Skills:
  
  • Project management (Tools, Planning, Organizing, Resoure Management, etc.)
  • Multichannel CRM Campaign Strategy, Planning & Execution
  • Leveraging Data visualization tools and dashboards

Visa sponsorship not available for this role

Salary Ranges

Compensation: $72,350.00/Year - $103,400.00/Year
Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: EchoStar Benefits.

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.