Retention ManagerLive events are fun.
Concerts, sporting events, and festivals create memorable lifelong experiences with clients, prospects, partners, friends, and family-and they drive real business impact.
The Role
TicketManager is hiring a Retention Manager (RM) to own the end-to-end contract renewal strategy and execution for a defined portfolio of enterprise accounts. This is a quota-carrying, revenue-critical role responsible for driving Gross Revenue Retention (GRR).
The RM serves as the commercial owner of the renewal, partnering closely with Strategic Accounts, Account Management, and Sales to assess account health, mitigate risk, and maximize long-term customer value.
This role is highly cross-functional and requires a strong operator who can manage complex deal cycles, lead negotiations with senior stakeholders, and drive disciplined forecasting and execution across the renewal pipeline.
Responsibilities: - Own the end-to-end renewal lifecycle for a defined book of business, including strategy, execution, and close
- Deliver against renewal targets (GRR / NRR) and maintain high forecast accuracy
- Build and manage a rolling renewal pipeline, ensuring timely engagement (90-180 days out depending on contract size)
- Proactively identify renewal risk signals and drive mitigation plans in partnership with CSM and Account teams
- Lead commercial negotiations including pricing, terms, and contract structure within established guardrails
- Partner with Sales to identify and transition expansion opportunities (upsell/cross-sell) where applicable
- Act as the internal quarterback for renewals, aligning Legal, Finance, Product, and leadership stakeholders
- Maintain rigorous CRM hygiene, forecasting discipline, and reporting visibility
- Drive process consistency and improvements across the renewal motion
Desired Skills and Experience: - Bachelor's degree required
- 5-7+ years of experience in a quota-carrying SaaS revenue role (Renewals, Account Management, or Enterprise Sales)
- Proven track record of achieving renewal targets (GRR) and managing revenue forecasts
- Strong commercial acumen with experience leading contract negotiations and pricing discussions
- Experience managing complex enterprise accounts with multiple stakeholders
- Highly organized with strong pipeline management and forecasting discipline
- Confident executive communicator with experience engaging senior decision-makers
- Ability to operate cross-functionally and drive alignment across teams
- Experience in ticketing, sports, events, hospitality, or enterprise services is a plus
TicketManager Highlights:- Location: Calabasas, CA (HQ) or New York, NY
- Compensation: $100,000-$120,000 Base Salary + Variable Compensation
- OTE: $120,000-$160,000
- Variable compensation tied to renewal performance (GRR)
- Reports To: VP, Strategic Accounts
- WorkExpectations: In-office, Monday-Friday
- Retirement: 401(k) Company Match
- Health Benefits: Medical, Dental, Vision & Chiropractic
- Time Off: Unlimited PTO
- Interview Process: Multistage interview process with senior leaders across TicketManager to ensure strong alignment on role scope and expectations.
- Events: Quarterly live event credits (we practice what we preach!), monthly happy hours, and volunteering
- Perks: Fun, collaborative, in-office culture at our HQ with catered lunches and big company perks with the autonomy of a high-growth startup.
