About the Role:CrowdStrike is looking for a highly motivated and operationally focused Retainer Management Team Manager to lead and scale a growing team of consultants responsible for managing CrowdStrike's retainer customer relationships, program operations, and drive customer success.
The Retainer Management team serves as a trusted point of contact for customers holding CrowdStrike retainer services, ensuring they are prepared, engaged, and deriving maximum value from their investment.
As the team expands in both headcount and remit, this Manager will be the operational backbone of the function - owning people management, team processes, business operations, and program consistency. This is a people-first leadership role for someone who thrives in a high pace environment focused on building high-performing teams, driving operational excellence, collaborating cross-functionally, and creating the structures that allow consultants to do their best work.
Am I a Retainer Management Team Manager Candidate?
- Are you energized by building and developing teams, and do you take genuine pride in the growth of the people around you?
- Do you have a track record of running operationally sound programs with clear processes, accountability, and measurable outcomes?
- Are you comfortable being the escalation point for complex customer situations and internal stakeholder challenges?
- Do you thrive in fast-paced environments where you can combine strategic thinking with hands-on execution?
- Are you skilled at identifying gaps in processes and turning them into scalable, repeatable solutions?
- Do you enjoy working cross-functionally - aligning with Sales, Delivery, and leadership to drive shared outcomes?
- Are you a clear, confident communicator who can engage effectively with customers, executives, and individual contributors alike?
- Do you find satisfaction in creating clarity, structure, and consistency across a distributed team?
- Are you passionate about cybersecurity and motivated by helping customers be better prepared to respond to threats?
What You'll Do: People Leadership & Team Development
- Directly manage a team of Associate Consultants, Consultants, Senior Consultants, and Principal Consultants across the Retainer Management function
- Provide regular coaching, feedback, and career development support through 1:1s, HR processes, and documented development plans
- Lead hiring, onboarding, and training of new team members as the team scales
- Identify and develop high-potential team members, supporting progression through the career matrix
Operational & Program Management
- Own the day-to-day operational health of the Retainer Management program, ensuring consistent execution of account management activities, customer engagement cadences, and program administration
- Develop, maintain, and continuously improve team processes, operating procedures, and documentation to support scalability and quality
- Monitor team workload distribution and capacity, making adjustments to ensure optimal coverage and customer continuity
- Oversee program reporting, data integrity, and operational metrics to provide leadership with timely and accurate visibility into team performance
- Serve as the primary escalation point for complex, sensitive, or high-priority customer situations requiring managerial involvement
Business & Stakeholder Management
- Act as a key liaison between the Retainer Management team and internal stakeholders including Sales, Service Delivery, and CrowdStrike leadership
- Support alignment between customer needs and CrowdStrike service capabilities, facilitating coordination across teams
- Contribute to business planning, headcount forecasting, and team strategy in support of organizational growth objectives
- Identify and support cross-sell and upsell opportunities in partnership with Sales, ensuring the team is positioned to contribute to revenue outcomes
- Represent the Retainer Management team in cross-functional forums, leadership discussions, and planning cycles
Quality & Continuous Improvement
- Uphold and promote high standards of quality across all customer-facing activities and internal operations
- Proactively identify gaps in team capabilities, tooling, or processes and lead initiatives to address them
- Drive adoption of best practices and ensure consistency in how the team engages with customers and executes program responsibilities
- Lead or sponsor OKR-aligned projects and improvement initiatives with measurable outcomes
What You'll Need: - Successful candidates will have meaningful experience in several of the following areas, with demonstrated examples of people management capabilities.
- People Leadership & Management: You have directly managed a team and owned the full employee lifecycle - from hiring and onboarding through to performance management, coaching, and career development. You invest genuinely in your people's growth, navigate difficult situations with professionalism and good judgment, and understand that your team's success is your success.
- Program or Operations Management: You have owned the operational health of a program or function, including process design, documentation, reporting, and continuous improvement. You are comfortable building structure where it doesn't exist and scaling what works.
- Customer Success or Account Management: You have experience overseeing customer relationship management programs, ensuring customers receive consistent, high-quality engagement and derive measurable value from services.
- Cybersecurity Services or Incident Response Context: You have working knowledge of cybersecurity services, retainer-based delivery models, or incident response operations. You don't need to be a practitioner, but you understand the landscape well enough to support your team and engage credibly with customers.
- Cross-functional Collaboration: You have worked effectively across various functions to align priorities, resolve issues, and drive shared outcomes.
Successful candidates will also bring:
- Strong written and verbal communication skills, with the ability to engage effectively at all levels - from individual contributors to executive stakeholders
- Strong organizational skills and the ability to manage competing priorities across a growing team and expanding remit
- A proactive, solutions-oriented mindset with the ability to identify problems and drive resolution
- Comfort operating in ambiguous, fast-paced environments with a genuine emphasis on action and continuous improvement
- The ability to build trust and maintain positive working relationships across various teams
- Consistent follow-through on commitments and a high standard of personal accountability
Education & Experience:We value demonstrated ability and real-world impact over formal credentials. We're looking for candidates who can show a track record of effective people leadership, operational ownership, and continuous growth - regardless of how or where they developed those skills.
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Benefits of Working at CrowdStrike:- Market leader in compensation and equity awards
- Comprehensive physical and mental wellness programs
- Competitive vacation and holidays for recharge
- Paid parental and adoption leaves
- Professional development opportunities for all employees regardless of level or role
- Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
- Vibrant office culture with world class amenities
- Great Place to Work Certified™ across the globe
CrowdStrike is committed to fair and equitable compensation practices. Placement within the pay range is dependent on a variety of factors including, but not limited to, relevant work experience, skills, certifications, job level, supervisory status, and location. The base salary range for this position for all U.S. candidates is $140,000 - $195,000 per year, with eligibility for bonuses, equity grants and a comprehensive benefits package that includes health insurance, 401k and paid time off.
For detailed information about the U.S. benefits package, please click here.
Expected Close Date of Job Posting is:07-28-2026
