T-Mobile

Retail Store Manager

T-Mobile$50K — $120K *
Retail & Consumer Goods
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 2-4 years of management experience in retail sales required
  • 2-4 years of sales & sales management experience required
  • Bachelor's Degree preferred
  • Proficient in retail operations including hiring, marketing, and loss prevention
  • Strong leadership and team-building skills

Responsibilities

  • Conduct performance observations of employees to improve customer interactions
  • Resolve customer-related issues to enhance the brand experience
  • Manage all store operations, including staffing, scheduling, and loss prevention
  • Monitor sales and inventory for operational excellence
  • Maintain an organized store environment
  • Recruit passionate employees who align with T-Mobile's brand values
  • Provide ongoing training and mentoring for team development
  • Drive store productivity results and manage expenses effectively

Benefits

  • Competitive base pay with milestone bonuses
  • Comprehensive medical, dental, and vision coverage
  • 401(k) matching program
  • Annual Employee Stock Grant and discount purchase plan
  • Generous paid time-off and holiday programs
  • Education reimbursement and growth potential
  • Discounts on phone services and additional perks
Full Job Description
As a Retail Store Manager, you're ready to lead by example, go All IN, and rally & empower your team to give it their all in becoming the best in the world at connecting customers to their world. Responsible for all operations of a T-Mobile retail store. Must be familiar with all aspects of retail, including hiring, scheduling, training, marketing, assets prevention & team leadership. Primary point of contact for employees of the retail store. Responsibilities: • Complete observations of store employees' interactions with customers, including feedback, to be used in development, training, and coaching conversations ensuring assigned team trainings are completed on time. • Assist with customer-related issues that would positively impact the customer's experience within the T-Mobile brand & expectations. • Own store success and take ownership for store employees' work-related needs, store leadership, staffing, and scheduling, maintaining labor controls, marketing, loss prevention, and all other store functions. • Support operational excellence by observing every store function, monitoring sales and inventory, manage sales tracking, and implementing new store programs and initiatives. • Maintain a neat clean organized store environment at all times. • Seek to hire store employees who are passionate about building long-lasting customer relationships and are fired up about the T-Mobile Brand, and digital technology. • Support your team through development, training, and mentoring, driving behaviors that will lead to earning a place in our customer's hearts and store employee success. • Lead by example, staying up to date on the latest products, services, training, and leadership best practices to remain an expert resource to your team. • Support team initiatives and create an inclusive environment • Responsible for the overall productivity results in the store. Drive operational efficiencies to help minimize risk and protect the store's assets. Deliver financial results based on key performance indicators. Identify ways to manage and control store expenses. • Show your team you're invested in their success through personalized performance management plans and conversations, as well as celebrating achievements through recognition. • Ensure store employees meet and/or exceed defined, monthly success measurements • Meet or exceed sales goals for the store. • Also responsible for other Duties/Projects as assigned by business management as needed. The experience you'll bring: • 2-4 years of management experience in retail sales required • 2-4 years of sales & sales management experience required • Bachelor's Degree preferred Okay. You've seen what we're looking for and you're up to the challenge. Here's what we can offer you in exchange for your world-class work: • Competitive base pay plus milestone bonuses • Benefits for part-time and full-time associates • Medical, dental, and vision benefits • Matching 401(k) • An annual Employee Stock Grant, and a purchase plan that gives you the chance to grab TMUS stock at a discount • Generous paid time-off programs • Phone service discounts • Education reimbursement • Serious growth potential for your career! This is the opportunity to do something special and join a company revolutionizing the wireless industry. And we couldn't do it without someone like you. So, what do you say? Isn't it time you explored what could become the career move of a lifetime? We invite you to apply today! Minimum qualifications: • At least 18 years of age • Legally authorized to work in the United States • High School Diploma or GED • T-Mobile requires all employees in this position to be fully vaccinated for COVID-19 prior to starting work unless precluded from doing so by applicable law. The CDC currently defines "fully vaccinated" as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. T-Mobile will require proof of vaccination prior to successful applicants' first day of work and will consider requests for exemption from this requirement during the offer phase (1) as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not cause T-Mobile undue hardship or pose a direct threat to the health and safety of others, or (2) for other reasons under applicable law. Total Target Cash Pay Range: $66,900 - $120,600, inclusive of target incentives Base Pay Range: $50,175 - $90,450 The pay range above is the general base pay range for a successful candidate in this role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ360073¶dox=1 At T-Mobile, employees in regular, non-temporary Retail and Business Sales roles are eligible for monthly or quarterly sales incentives. At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com. Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable!

About T-Mobile

T-Mobile US, Inc. is a wireless company. As of December 31, 2016, the Company provided wireless communications services, including voice, messaging and data, to over 71 million customers in the postpaid, prepaid and wholesale markets. It provides services, devices and accessories across its brands, T-Mobile and MetroPCS. It provides wireless communication services through a range of service plan options. The Company offers a device trade-in program, Just Upgrade My Phone (JUMP!), which provides customers a specified-price trade-in credit and upgrade eligibility after approximately six months of service; Equipment Installment Plan (EIP), which is designed to provide financing to customers for the purchase of devices, and installment agreements for accessories; T-Mobile Tuesdays, which offers customers free stuff and access to various offers from brands; and T-Mobile ONE and Simple Choice plans.
Learn more about T-Mobile
Size
75,000 employees
Market Cap
$174.7 billion
Industry
Net Income
$3 billion
Founded
2002
5 Year Trend
+16.4%
Revenue
$68.3 billion
NASDAQ

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