Store - QUEENS-FOREST HILLS, NY
Store Managers are expected to spend the vast majority of their time on managerial work. This includes leading and managing a team; holding the team accountable to deliver a great customer experience while achieving the desired results; ensuring the store and team is ready to deliver the Customer Brand Promises; and planning and communicating store workload activities and KPI's to ensure proper execution by your team within budget. Minimal, if any, time is expected to be spent on non-managerial tasks, such as cashiering, setting POGs, and stocking shelves.
Major Activities- Lead and manage all aspects of the store, including adherence to Standard Operating Procedures (SOP's) and Company programs to ensure compliance to applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results
- Deliver sales plan/profit plan and other KPIs in conjunction with our annual performance objectives; manage the store team to achieve their role KPI's
- Lead the execution of our customer brand promises.
- Implement and lead the shrink and safety programs to deliver goals
- Use the company tools to set, prioritize and communicate goals and provide overall management to team members and customers.
- Staff the store with qualified Team Members: Hire, train, observe and coach the team to achieve results; lead the performance management process, and if necessary, disciplinary process; identify talent and develop Team Members for advancement; utilize the leadership competencies for continued self-development
- Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image and serves as a role model for others
- Serve as Manager on Duty (MOD)
- Maintain Operational understanding of all store departments; cross trained, and ensures all Managers are cross trained in Custom Framing selling and production
Other duties as assignedMinimum Type of experience the job requires- 5+ years of retail experience, including specialized knowledge of inventory management, merchandising, and customer service excellence.
- 2+ years of experience directly supervising a diverse team, including performance management and talent development.
Physical Requirements- Ability to remain standing for long periods of time
- Ability to move throughout the store
- Regular bending, lifting, carrying, reaching and stretching
- Some lifting of heavy items and accessing high shelves by ladder or similar equipment
Work Environment- Public retail store setting supervising Team Members and taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings
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Total Base Pay Range for this Position:$92,300.00 - $123,200.00
