Job Title

Retail Store & Outlet Manager

Job Overview

The Retail Store & Outlet Manager is a leader within Bob’s Discount Furniture (BDF) responsible for driving sales, operational excellence, and culture across both the traditional retail showroom and the outlet environment. This role blends full-store leadership with outlet sales and warehouse operations, ensuring a world-class guest experience while upholding The Bob’s Way and Bob’s Core Values.

This leader sets the tone for performance, safety, accountability, and engagement while developing high-performing teams that consistently exceed sales, operational, and customer satisfaction goals.

This is a full-time, in-store leadership role requiring a flexible retail schedule, including nights, weekends, holidays, and on-call availability as business needs require.

Core Purpose of the Role

To lead, inspire, and develop store and outlet teams by driving profitable sales growth, ensuring seamless front-end and back-end operations, maintaining inventory integrity, and fostering a culture rooted in Bob’s Core Values.

Primary Responsibilities

Sales, Customer Experience & Culture

• Drive store and outlet sales performance, achieving or exceeding budgeted sales, margin, and KPI targets.
• Ensure a consistent, world-class guest experience across the showroom, outlet floor, and warehouse operations.
• Lead by example to reinforce company culture, selling behaviors, and customer engagement standards.
• Assess coaching effectiveness to ensure leaders within the store and outlet are delivering clear, actionable guidance that drives associate performance and results.
• Maintain a strong community presence as a brand ambassador for Bob’s Discount Furniture.

Store, Outlet & Warehouse Operations

• Oversee all aspects of store, outlet, and warehouse operations to ensure safety, cleanliness, organization, and efficiency.
• Maintain accurate inventory practices including cycle counts, take-with tracking, tagging, staging, and inventory reconciliation.
• Ensure all processes of inventory management are executed in accordance with company policies and procedures.
• Ensure visual standards and outlet merchandising are maintained to optimize sales and guest experience.
• Enforce all safety, security, cash handling, and opening/closing procedures.

Leadership & People Management

• Lead, coach, and develop Store Leadership, Outlet Experience Specialists (OXS), Product Support Associates (PSA), and all store associates.
• Foster a culture of accountability, collaboration, inclusion, and continuous improvement.
• Identify high-potential talent and partner with Human Resources on development, succession planning, and performance management.
• Execute employee relations and disciplinary actions in partnership with Human Resources, Operations, and Loss Prevention.
• Lead new associate onboarding and orientation in alignment with company standards.

Planning, Scheduling & Systems

• Create and manage effective schedules for store, outlet, and warehouse teams, ensuring alignment with business trends and labor goals.
• Demonstrate proficiency in operational systems and reporting tools used to drive store performance.
• Analyze performance data and develop strategic action plans to improve sales, labor, inventory, and customer metrics.

Flexibility & Cross-Store Support

• Maintain availability during peak business times, including nights and weekends.
• Respond to store alarms and emergencies outside of operating hours when required.
• Provide support to neighboring stores or outlets as business needs dictate.

Competency-Based Role Clarity

Behavioral Competencies

• Sound Judgment: Assesses situations and makes thoughtful, timely decisions.
• Problem Solving: Analyzes complex challenges and implements SMART solutions.
• Effective Communication: Delivers clear, concise, and transparent messaging.
• Conflict Management: Resolves team and customer issues professionally and constructively.
• Motivating Others: Inspires performance through leadership presence and example.

Technical & Functional Competencies

• Financial Acumen: Understands budgets, labor, and profitability drivers.
• Sales-Driven Mindset: Designs and executes strategies to exceed sales goals.
• Customer Satisfaction: Ensures exceptional execution across all guest touchpoints.
• System Proficiency: Navigates and leverages all store and outlet systems.
• Process Improvement: Streamlines operations to improve efficiency and results.
• Strategic Planning: Plans daily, weekly, and monthly priorities effectively.

Leadership Competencies

• People Leadership: Builds trust, accountability, and collaboration.
• Talent Development: Coaches, evaluates, and develops future leaders.
• Accountability: Sets clear expectations and addresses underperformance.
• Delegation: Empowers team members with ownership and responsibility.
• Execution & Results: Drives outcomes through focus, urgency, and follow-through.

Qualifications

Required Qualifications

• Proven success leading high-performing retail teams
• Strong financial and operational acumen
• Ability to manage complex operations under pressure
• Excellent communication, coaching, and conflict resolution skills
• Must be at least 18 years old

Preferred Qualifications

• 5–10 years of retail sales experience (commission-based preferred)
• 5+ years of retail store and/or outlet management experience
• Demonstrated success exceeding financial and operational goals
• Experience partnering with HR and Loss Prevention on employee relations

Physical & Work Environment Requirements

• Standing or walking: 93%
• Desk or phone work: 5%
• Lifting, shifting, or arranging product (up to 50 lbs.): 2%

Expected Base Pay Not Including Potential Commissions, Incentive, Bonus, etc. Opportunities: