OverviewAs a
Retail Platforms Technical Marketing Manager , you own the platforms that power Microsoft's retail partner and field ecosystem. You will drive the end-to-end health, roadmap, and delivery of a portfolio of partner-facing platforms including
ExpertZone, the learning management system for Microsoft's retail partners and ecosystem and the
Retail Engagement Platform, the data capture engine for all store-level retail activities. These platforms sit at the intersection of marketing strategy and hands-on technical execution. Critically, this is not a purely marketing role, it's about understanding how retail works and how to enable platforms that make us agile, accountable and best-in-class. It requires managing a bench of external engineering suppliers, directing Azure-based development work, and personally driving platform security, compliance, and operational reliability. The ideal candidate is equally comfortable steering a platform roadmap with business stakeholders and rolling up their sleeves on a production incident, a certificate transfer, or a supplier's development pipeline. This role is based in Redmond and supports a hybrid work environment, working in office 3 days per week.
Responsibilities Platform Management
- Own the platform roadmap and lifecycle for the Partner Experiences portfolio, prioritizing enhancements and new capabilities against partner, field, and business needs.
- Manage external engineering suppliers end to end overseeing statements of work, delivery quality, and day-to-day execution, resetting or strengthening supplier relationships as needed
- Own budget, purchase orders, and vendor contracts for the platform portfolio, partnering with finance, tax, and procurement to structure SOWs and optimize cost across suppliers.
Platform Development & Operations
- Direct platform development, translating business requirements into technical work for supplier developer teams, holding teams accountable for delivery.
- Drive platform security and compliance in coordination with the lead developer and supplier teams.
- Manage platform operations and reliability, addressing stakeholder and user feedback
Platform Effectiveness
- Report platform health, roadmap progress, ROI, and supplier performance to leadership, and partner cross-functionally with marketing, field landing, and partner readiness stakeholders.
Embody our culture and values.
QualificationsRequired Qualifications - Master's Degree in in Marketing, Computer Science, Business or related field AND 3+ years experience in business OR Bachelor's Degree in Marketing, Computer Science, Business or related field AND 5+ years experience in business OR equivalent experience.
Preferred Qualifications - 6+ years of experience in technical product/program management, platform ownership, or a comparable role bridging marketing operations and engineering delivery
- Strong technical capability with Azure, cloud platforms, and web application development lifecycle experienceExperience owning and driving a product/platform roadmap from requirements through delivery
- Experience managing external engineering vendors/suppliers, including SOWs, delivery oversight performance, and cost management.
- Excellent cross-functional collaboration and communication skills, including translating between business/marketing stakeholders and technical teams
- Ability to engage and influence at senior levels with strong executive presence
Partner Marketing IC4 - The typical base pay range for this role across the U.S. is USD $106,400 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $137,600 - $222,600 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
