Role Overview

Lead Retail Excellence in Healthcare.

Sodexo is seeking an experienced Retail Operations Manager to oversee retail foodservice operations within a large healthcare account in Queens, New York. This is an exciting opportunity for a driven leader to make an impact by enhancing the customer experience, developing frontline teams, and driving operational and financial performance within a fast-paced healthcare environment.

Reporting directly to the Client Executive, this leader will oversee a small management team and be responsible for retail operations with approximately $2.5-$5 million in annual managed volume. The successful candidate will be a hands-on leader with strong operational, financial, and customer service experience who thrives in a collaborative environment.

If you are a passionate retail leader who enjoys developing teams, driving results, and creating exceptional customer experiences, we encourage you to apply today.

What You'll Do

• Lead day-to-day retail foodservice operations and ensure exceptional customer experiences
• Manage and develop a team of managers and frontline employees
• Drive retail sales, customer engagement, and operational performance
• Monitor financial performance, including budgets, labor, cash handling, and retail profitability
• Ensure compliance with Sodexo standards, food safety regulations, and company policies
• Develop and maintain strong client and customer relationships
• Analyze operational data and implement action plans to improve performance and customer satisfaction
• Support employee engagement, coaching, training, and development initiatives
• Partner with leadership to identify opportunities for innovation and continuous improvement

What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

What You Bring

• Retail foodservice management experience within healthcare, hospitality, campus dining, corporate services, or a similar high-volume environment
• Demonstrated success leading teams and driving employee engagement
• Strong financial acumen with experience managing budgets, labor, and retail performance metrics
• Excellent customer service, communication, and relationship-building skills
• Experience managing multiple priorities in a fast-paced environment
• Knowledge of food safety, sanitation, and regulatory compliance standards
• Strong problem-solving and organizational skills

Qualifications & Requirements

Minimum Education Requirement - Bachelor's Degree or equivalent experience

Minimum Management Experience - 3 years
Minimum Functional Experience - 3 years of experience in retail operations