Job Summary: The purpose of this role is to support the Sr. Director, Retail Operations in overseeing the daily operations of retail stores, ensuring efficiency, profitability, and a strong customer experience
Responsibilities: - Maintain and oversee compliance for company policies, procedures and standards
- Manage and improve store systems, operational policies, and procedures
- Train, coach, and manage store execution of operations tasks (i.e. POS procedures, return procedures, budget management, clienteling, inventory management, loss prevention, etc.)
- Establish controls and monitor risks to company assets such as cash, inventory, etc.
- Manage retail expenses and maintain budget compliance across the stores
- Monitor the accuracy of receiving, transfers, damages, and RTV's
- Manage clienteling platform and store performance
- Enable effective communication between retail stores and the corporate office
- Resolve issues impacting service, efficiency, or productivity
- Enhance customer service standards and adapt client experience to business needs
- Apply sound judgement and discretion independently, as well as collaboratively with, retail and corporate management teams on all daily store operations and processes
- Assist in store opening and renovation process
- Lead new projects, technology initiatives and new process roll outs
Requirements: - Strong communication and presentation skills
- Strong analytical aptitude including thorough understanding of financial statements and reporting of Key Performance Indicators
- Proven skill in training and the ability to positively influence people to gain support
- Understanding of Loss Prevention concepts and enforcement tactics
- Ability to support, interact and communicate effectively with both internal and external cross-functional stakeholders
- Strong organizational skills, self-motivated and focused on meeting deadlines in a fast-paced environment
- Ability to create and develop new processes and procedures to enhance the customer experience
- Demonstrates exceptional attention to detail and a commitment to accuracy, ensuring all work is thoroughly reviewed and error-free
- Demonstrated ability to think strategically while being able to execute on a tactical level
- Demonstrates the capacity to align home office objectives with an understanding of the diverse needs and priorities of retail teams
- Luxury or contemporary retail store upper management experience
- 5+ years' experience in a Retail Operations multi-store or corporate role
- Omnichannel operations management experience
- Strong interpersonal, communication, organization and follow-through skills
- Availability to travel both domestically and internationally, as needed
Rules we live by | Rules you live by
Be a Good Human | Be original, be authentic. Stand for diversity, equitability & inclusivity
Have No Fear | Innovate and solve problems
Own Every Decision | Work together and get results
Quality Matters | Not only with product, but we see it in our people
Make Shit Happen | Be disciplined, be competitive
Our in office policy is in office, 4 days a week.
Benefits - Generous Employee Discount
- Membership to Calm and access to other wellness benefits
- Medical, dental, vision and ancillary benefits
Salary: The target salary for this role is between $90,000 and $100,000 based on candidates' experience and expectations.
