Where is the work:
Prioritize engaging with customers. When not directly interacting with customers; collaborate with colleagues in your office.

SUMMARY

The Retail Operations Leader is responsible for the successful management and leadership of multiple Trane Supply stores including developing personnel, product representation, operational excellence and customer satisfaction.

This position supports Rhode Island, Massachusetts, New Hampshire, Maine, and Vermont. Candidates may reside in any of these states and must be able to travel as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Customer-Facing 30%

• Drives profitable revenue growth by ensuring stores achieve their sales goals objectives.
• Maintains constant awareness of markets, competitor activities and problems within assigned area; recognizes trends that develop, makes appropriate recommendations as required including footprint.
• Works with the outside and inside sales associates to provide a coordinated, integrated effort for incremental growth
• Regularly visits personnel at all stores, may travel with sales personnel and meet with customers (as needed).
• Role-models engaging customer-facing behaviors and customer service.

Leadership and Winning Culture 45%

• Effectively assesses, selects, onboards, develops and coaches strong, diverse team of different backgrounds and experiences to achieve performance goals and business results.
• Establishes work objectives and plans and manage distribution of work among managers and leads.
• Utilizes HR team and IR Talent Management System and processes to effectively work with team to establish goals, manage overall performance management, and ongoing development.
• Works with General Manager regarding performance reviews, performance issues, recommended promotions and salary/wage increase.
• Establishes leadership cadence for team including communication and community events to help build engaged team.
• Leads recognition, informal and formal for store associates including ongoing individual recognition and recognizing successes.
• Participates in different team and community involvement activities.

Operations (25%)

• Lead operational excellence across stores in partnership with Regional Retail Excellence Leader.
• Ensures compliance with standard work and quality standards of all parts operation processes and functions required for effective and efficient execution of business objectives and customer satisfaction are met.
• Leads efforts on compliance with Company safety programs. procedures; conduct safety audits; ensure required training compliance and conduct safety training as needed, and reinforce a strong safety culture.
• Carries out action plans in support of strategic and tactical initiatives
• Actively maintains and develops relationships with other Streams to ensure we optimize the local business
• Interacts with support teams including Finance, HR, BOS, ISC as well as Product Management, Marketing, Customer Support and Engineering

SUPERVISORY RESPONSIBILITIES

This job has supervisory responsibilities for the staff in the Trane Supply stores.

TRAVEL

This job has expected travel within the Operations Leader's area of responsibility. Anticipated travel: 25%-50%.

QUALIFICATIONS

Each employee must have the ability to work in harmony with all members of the organization and display that ability on an ongoing, daily basis. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Requires a Bachelor's degree (BA/BS) from a 4-year college or university and 5 years part management related experience or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

Valid Driver's License

Proof of personal auto insurance

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to effectively communicate with others. The employee frequently is required to sit and reach with hands and arms. The employee is occasionally required to stand; walk; use hands to operate computer keyboard and telephone; climb or balance; and stoop, kneel, or crouch. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position works in a variety of environments, from inside office to outdoors, mechanical/ equipment rooms, and industrial work environments. During visits to customer/job sites, the employee is occasionally required to climb and may be exposed to moving mechanical parts, extreme heat, and risk of electrical shock. The employee is to follow the Electrical Safety/Arc Flash requirements to eliminate exposure. The noise level in the work environment is usually moderate. Hearing protectors should be worn in environments over 85 DBA.

Annual Base Salary Range or Hourly Base Pay Range:
$114,000.00 - $226,520.00
Compensation Type:
Salary
Incentive Eligible:
Yes
Sales Commission Eligible:
No

Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.

Thrive at work and at home:

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives - WE DARE TO CARE!
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
• Paid time off includes 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave.
• Educational and training opportunities through company programs along with tuition assistance and student debt support.