The Manager of Retail Customer & Employee Experience serves as the architect of the retail employee and customer journey across all Beyond Yoga stores. You will lead the operational, communication, training, workload, and engagement strategies that allow stores to deliver an elevated brand experience.
As the steward of retail communications, learning and development, workforce planning, and operational effectiveness, this leader ensures that stores receive the right information, training, tools, and support at the right time. You will be the primary gatekeeper for retail plans, balancing priorities, field capacity, labor constraints, and customer impact. You will build the long-term roadmap to support Beyond Yoga's next phase of retail growth.
This position partners with Merchandising, Planning, Marketing, Ecommerce, Product, HR, Finance, Store Design, Visual Merchandising, and Field Leadership to provide a seamless experience for customers and employees alike.
About the JobEmployee & Customer Experience Strategy- Develop the multi-year retail employee and customer experience strategy, ensuring both journeys strengthen Beyond Yoga's brand, culture, and our goals.
- Lead the maintenance and evolution of the service and selling model, including standards, training tools, coaching resources, and measurement practices that improve engagement, retention, customer connection, and revenue growth.
- Partner with HR, Field Leadership, and multiple teams to strengthen onboarding, recognition, career growth, leadership effectiveness, and consistency across stores as the fleet scales.
Learning, Development & Leadership Enablement- Lead the retail learning and development strategy across all store and field leadership roles, from onboarding through ongoing capability building.
- Design scalable curriculum, product knowledge programs, leadership development content, and initiative-specific training that translate our priorities into clear field execution.
- Establish tools to measure training adoption and effectiveness on employee performance, customer experience, and operational consistency.
Retail Communications, YOOBIC & Workload Governance- Lead the retail communication strategy, editorial calendar, field-facing governance, and YOOBIC platform adoption to ensure stores receive clear, prioritized, applicable information.
- Establish and lead the annual retail workload calendar and prioritization framework, balancing customer experience, employee capacity, labor availability, and strategic goals.
- Be the gatekeeper for plans entering stores by evaluating the impact of launches, promotions, operational changes, technology deployments, and asks.
- Manage Retail Specialists responsible for communication execution, platform administration, and workload coordination.
Operational Excellence, Planning & Field Readiness- Build the 3-5 year retail operational roadmap, governance model, SOPs, guides, readiness plans, and scalable infrastructure needed to support store growth.
- Partner with Finance and Field Leadership on labor modeling, payroll strategy, scheduling standards, productivity frameworks, and workforce optimization.
- Lead planning for important retail leadership moments, including Store Manager Summits, District Manager Meetings, Upper Field Leadership Meetings, Quarterly Business Reviews, and leadership development events.
- Improve efforts that reduce friction, improve operational efficiency, and strengthen field readiness.
Cross-Functional & People Leadership- Build partnerships with Marketing, Product, Human Resources, Planning, Finance, Technology, Ecommerce, Visual Merchandising, Store Design, and Field Leadership.
- Facilitate understanding across priorities, guide accountability for programs affecting stores, and ensure decisions support both customer and employee experience.
- Coach Retail Specialists by setting priorities, clarifying expectations, building development plans, and promoting a culture of curiosity, ownership, innovation, and continuous improvement.
About You- 8+ years of retail leadership experience in Retail Operations, Learning & Development, Employee Experience, Communications, or a related field.
- 5+ years leading strategic programs.
- Experience managing retail communications, training programs, or workforce planning programs.
- Experience developing operational processes and scalable retail infrastructure.
- Experience collaborating with executive leaders and partners.
- Experience in business planning.
- Experience with retail communication or task management platforms (YOOBIC, Zipline, Opterus, or WorkJam).
- Experience supporting multi-unit retail organizations.
- Experience building learning and development programs.
- Background in employee engagement, workforce planning, or organizational effectiveness.
This is a hybrid work schedule based in our Culver City, CA headquarters. We expect you in office 3 days per week, typically Tuesday-Thursday. Note, time in office can vary depending on needs.
The expected starting salary range for this role is $112,000 - $164,000 per year We may pay more or less than the posted range based on the location of the role. We will base the amount an employee will earn within the salary range on factors such as relevant education, qualifications, performance and needs.
Levi Strauss & Co. (LS&Co.) offers a total rewards package that includes base pay, incentive plans, 401(k) matching, paid leave, health insurance, product discounts, and more designed to help you and your family stay healthy, meet your financial goals, and balance the demands of your work and personal life. Available benefits and incentive compensation vary depending upon the specifics of the role; details relating to a specific role will be made available upon request. Read more about our benefits here.
#LI-Hybrid
LOCATIONUSA, Culver City, Beyond Yoga HQ
FULL TIME/PART TIMEFull time
FILL DATEThis position is expected to be filled by 11/16/2026.
Current LS&Co Employees, apply via your Workday account.
