POSITION SUMMARY:The Retail Corporate Front-End Operations Manager leads enterprise, Base Camp, and field initiatives that enhance operational excellence, customer experience, and business performance across retail locations. Serving as a key liaison between Corporate Leadership, Retail Operations, Information Technology, field leadership, and store teams, this role drives the development, implementation, and execution of front-end operational strategies, process improvements, and technology initiatives.
This position is responsible for optimizing checkout efficiency, customer satisfaction, labor productivity, compliance, and operational consistency. Through cross-functional collaboration, performance analysis, and project leadership, the Retail Corporate Front-End Operations Manager leads system implementations and process improvements that increase efficiency, profitability, and the overall Outfitter and customer experience.
ESSENTIAL FUNCTIONS:- Develop, standardize, and support front-end operational processes across retail locations to improve consistency, efficiency, compliance, and customer experience.
- Monitor and improve checkout performance, transaction accuracy, customer service metrics, labor productivity, and overall store operational effectiveness.
- Lead initiatives to evaluate and enhance front-end operations, customer touchpoints, processes, and procedures to reduce friction and drive productivity, profitability, and customer satisfaction.
- Partner with store, field, and retail operations leadership to identify operational challenges, resolve escalated issues, and implement sustainable solutions that support business objectives.
- Ensure successful execution of retail programs, promotions, operational standards, customer experience initiatives, and company-wide process improvements.
- Lead operational and IT projects from planning through execution, including scope, timelines, budgets, resource allocation, risk management, implementation, and performance tracking.
- Support the testing, training, deployment, adoption, and continuous improvement of retail technologies and operational systems.
- Collaborate with cross-functional teams, including Merchandising, Supply Chain, Finance, Human Resources, Asset Protection, and Information Technology, to improve operational efficiency and support strategic initiatives.
- Provide guidance, coaching, and operational support to store and field leadership teams to ensure effective execution and adoption of new programs, technologies, and processes.
- ALL OTHER DUTIES AS ASSIGNED
EXPERIENCE/QUALIFICATIONS:- Minimum Degree Required: Bachelor's Degree in Management, Business, or equivalent experience
- Years of experience: 5+ years of experience in Project Management and/or Retail Management required
KNOWLEDGE, SKILLS, AND ABILITY: - Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Ability to facilitate meetings, lead business reviews, and deliver presentations to both large and small groups.
- Strong written and verbal communication skills with the ability to effectively influence, present recommendations, and respond to questions from executive leadership, field management, and cross-functional stakeholders.
- Ability to analyze business performance metrics, financial results, labor productivity, inventory trends, and operational KPIs to identify opportunities and drive measurable business outcomes.
- Ability to interpret and apply financial, operational, legal, and technical information to support sound business decisions and organizational objectives.
- Proficiency with Microsoft Office Suite, business intelligence and reporting tools, retail technology platforms, point-of-sale systems, inventory management applications, and other enterprise software. Ability to quickly learn, adapt to, and champion new technologies and processes.
- Ability to collaborate, build relationships, and influence across all levels of the organization.
TRAVEL REQUIREMENTS:PHYSICAL REQUIREMENTS:Regularly sits and works on a computer.
Occasionally stands and walks.
Seldom/never lifts up to 50 lbs.
INDEPENDENT JUDGEMENT:
Develops objectives and general policies and procedures for a specific program or functional area of responsibility within general scope of established operational goals and plans. Day-to-day work and decisions do not require direction or review by immediate supervisor. End results are reviewed by supervisor.
Full Time Benefits Summary:Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
- Medical
- Dental
- Vision
- Health Savings Account
- Flexible Spending Account
- Voluntary benefits
- 401k Retirement Savings
- Paid holidays
- Paid vacation
- Paid sick time
- Bass Pro Cares Fund
- And more!
