JOB SUMMARY
We are seeking an experienced Retail Business Analyst with a strong background in Product Lifecycle Management (PLM) and Organizational Change Management. The ideal candidate will partner with business stakeholders, merchandising teams, product development teams, and IT organizations to drive retail transformation initiatives, optimize PLM processes, and support enterprise-wide change adoption.
Key Responsibilities
• Gather, analyze, and document business requirements for retail and PLM initiatives.
• Work closely with Merchandising, Product Development, Sourcing, Supply Chain, and IT teams to identify business needs and recommend solutions.
• Drive organizational change management activities, including stakeholder engagement, communication planning, training support, and adoption strategies.
• Define the business problem, clarify objectives, identify key requirements, and support scoping for incoming work.
• Serve as a point of coordination between business users and technical teams to ensure clear communication and shared understanding.
• Support day-to-day issue triage, troubleshooting, and resolution across business platforms and third-party systems.
• Assist with testing activities, including test case preparation, validation of new functionality, and bug tracking.
• Create and maintain documentation such as process flows, business requirements, SOPs, release notes, and user guides.
• Monitor system usage, data quality, and process adherence, and support analysis that improves system effectiveness and data integrity.
• Participate in project implementation activities from requirements gathering through testing, training, and post-launch support.
• Support cross-functional meetings by capturing action items, following up on open questions, and helping keep work organized and moving forward.
• Build strong working relationships with stakeholders across departments and develop an understanding of the business processes supported by technology.
• Ensure changes stay within agreed scope and that new out-of-scope requests are properly documented and routed through the intake process.
Required Qualifications
• Experience in business analysis, systems analysis, project coordination, technology operations, or a related role.
• 3+ years of experience with Product Lifecycle Management (PLM) platforms.
• Strong experience leading Change Management and business transformation initiatives for large-scale organizational shifts.
• Experience with Change Management and training end users on ERP projects.
Preferred Qualifications
• Bachelor's degree in business, Information Systems, Computer Science, Engineering, or a related field.
• Exposure to PLM, ERP, retail, supply chain, merchandising, or apparel industry systems.
• Familiarity with tools such as Asana, SharePoint, ticketing systems, Excel, and reporting or BI tools.
• SQL or other technical/reporting skills.
