The Retail Area Group Manager is a senior-level management position responsible for providing full leadership and direction to a team of employees and growing sales and client base in coordination with the Consumer Sales team. The overall objective of this role is to lead a team, grow sales, build customer loyalty and recommend the development of business strategies or initiatives. Responsibilities may also include the management of activities by external organizations and the direct management of individuals and sales teams.
Responsibilities:- Oversee branch operational and service performance by analyzing performance data, developing and executing action plans, communicating and managing performance expectations and facilitating development planning
- Provide leadership, coaching and direction to all levels of branch and area staff, concentrating on branch visits and area level meetings to drive individual and branch success and balance in results between client advocacy, sales and operational excellence (including operational risk)
- Partner with segment market managers to drive synergies, review sales pipelines and coordinate priorities/focus areas for branches
- Identify, source and develop talent, coach branch managers and their teams to leverage Citi's lead management system and other lead generation techniques (e.g., referrals, community outreach) and encouraging participation
- Work with various function Managers to drive sales activities by analyzing client and market data to identify potential sales and services opportunities and build partnerships in the community
- Integrate, prioritize and manage promotional campaigns across segment and product lines and embed the principles behind the compensation program to ensure the motivation of the right behaviors and business delivery
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
Qualifications:- 10+ years of relevant experience
- Experience in retail banking, sales management and leading remote teams in a matrix organization
- Proven success in sales, service, operations and employee retention
- Proven leadership, interpersonal, prioritization and organization skills
- Consistently demonstrate clear and concise written and verbal communication with ability to actively listen
- Proven ability to respond to organizational, business and regulatory changes, inspire others and exhibit flexibility and self-motivation
Education:- Bachelor's degree/University degree or equivalent experience
- Master's degree preferred
Job Family Group: Consumer Sales
Job Family:Branch Sales
Time Type:Full time
Primary Location:San Francisco California United States
Primary Location Full Time Salary Range:$139,040.00 - $208,560.00
In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
Most Relevant Skills Please see the requirements listed above.
Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.
Anticipated Posting Close Date:Aug 31, 2026
Automated Processing and AIWe use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.
Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.
Illinois residents - AI Notice and Right
