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HP | Mississauga, ON

We are seeking a results‑driven Retail Account Manager to lead and grow key consumer electronics retail partnerships. This role is critical in driving HP’s Future of Work vision at retail by positioning the power of the One HP portfolio to deliver differentiated customer experiences, accelerate growth, and strengthen long‑term partnerships.

Role Overview

As a Retail Account Manager focused on Consumer Electronics, you will own the strategic development and execution of retail account plans that drive mutual growth. You will act as a trusted advisor to retail partners—aligning HP’s broad portfolio to evolving consumer needs, hybrid lifestyles, and modern work and learning environments.

This role goes beyond individual product lines, emphasizing cross‑portfolio solutions, customer experience, and data‑driven decision‑making to win in a dynamic and competitive market.

Key Responsibilities

Account & Partner Leadership

• Build, develop, and sustain strong executive‑level relationships with key retail partners.
• Understand each partner’s business strategy, customer segments, and growth objectives to align tailored HP solutions.
• Lead joint business planning that supports long‑term growth, customer satisfaction, and portfolio expansion.

One HP Portfolio & Solution Leadership

• Position HP’s One HP portfolio—PCs, Print, Collaboration, Software, and Services—as integrated solutions that enable modern work, learning, and lifestyle experiences.
• Educate and influence retail partners on HP’s Future of Work strategy, including hybrid usage, AI‑enabled devices, and seamless device ecosystems.
• Enable retail teams through training, tools, and insights to effectively communicate HP’s differentiated value to consumers.

Sales Growth & Execution

• Develop and execute account strategies to achieve and exceed revenue, mix, and portfolio penetration targets.
• Identify and activate opportunities for upsell and cross‑sell across HP categories to increase total account value.
• Collaborate closely with internal sales, category, marketing, and operations teams to deliver aligned execution.

Market & Business Insight

• Monitor consumer electronics trends, competitive activity, and evolving customer behaviors related to work, learning, and creativity.
• Translate market insights into actionable recommendations that inform account strategy, promotions, and future portfolio opportunities.
• Provide structured feedback to internal teams to influence roadmap alignment and retail execution.

Customer Experience & Operational Excellence

• Serve as the primary escalation point for retail partner issues, ensuring timely resolution and strong partner advocacy.
• Champion exceptional end‑to‑end customer experiences that reinforce HP’s brand promise and long‑term loyalty.
• Act as a connector between retail partners and HP internal stakeholders to drive clarity, alignment, and execution speed.

Qualifications & Experience

• Bachelor’s degree in Business, Marketing, or a related field (MBA preferred).
• Proven experience as an Account Manager or Sales Leader within consumer electronics, retail, or a related industry.
• Strong understanding of consumer technology ecosystems, customer journeys, and retail execution dynamics.
• Demonstrated success driving revenue growth, portfolio expansion, and strategic account development.
• Analytical mindset with the ability to use data and insights to guide decisions and influence outcomes.
• Strong communication, negotiation, and relationship‑building skills.
• Ability to work independently while collaborating effectively across cross‑functional teams.
• Proficiency in Microsoft Office.

Why This Role Matters

This role directly supports HP’s ambition to lead the Future of Work at retail, shifting conversations from devices to experiences, outcomes, and solutions. You will play a key role in advancing the One HP strategy, helping retail partners—and their customers—unlock the full value of HP’s innovation.

Compensation and Benefits

The on-target earnings (OTE) range for this role is$100,000to $130,000CAD annually with a 60%/40%(salary/incentive) mix. Pay within this range will be based on the review of experience, skills, and internal equity.
As a full time, employee of HP Canada, you will be eligible to participate in the company's group benefit programs, including medical, dental, life insurance, and disability coverage, subject to the terms and conditions of the applicable plans. During your employment term, you will receive 15 paid vacation days per year prorated based on your start date. Detailed information regarding benefits—will be provided upon hire and is subject to the terms and conditions of the applicable plans.

Disclaimer
This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

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