JOB SUMMARY
We are seeking an experienced General Manager to lead the overall performance of Whiskey Cake. As our GM, you will oversee restaurant operations, financial results, leadership development and the Guest experience while bringing our Brand DNA to life.
Our ideal General Manager is charismatic, outgoing and emotionally intelligent. They think strategically, lead through others and build a fun, energetic culture where Team Members can perform at their best.
COMPENSATION & BENEFITSSalary Range: $85,000-$110,000 per year, plus monthly profit share BENEFITS: THE GOOD STUFF
- Up to 17 days of Paid Time Off
- Medical, dental and vision insurance after 60 days
- Free access to mental health services
- Growth and leadership development opportunities
EXPERIENCE AND QUALIFICATIONS
- 3-5+ years of restaurant management experience in a high-volume, full-service environment
- General Manager experience in an upscale casual concept strongly preferred
- Proven ability to drive sales, manage costs and develop high-performing restaurant teams
- Strong understanding of financial performance, forecasting, labor management and cost controls
- Results-driven, trustworthy and team-oriented leadership style
- Strong communication, organization, problem-solving and decision-making skills
- Genuine passion for hospitality, scratch-made food and craft cocktails
- Food Manager certification required
- Bachelor's degree or professional certification in hospitality, culinary arts or a related field preferred
- Ability to work days, evenings, weekends and holidays as business needs require
- Must be able to stand for extended periods and lift up to 50 pounds
KEY RESPONSIBILITIES
BUSINESS STRATEGIST
- Create and adjust annual and quarterly operating plans based on sales trends and restaurant performance
- Drive top-line sales through memorable Guest experiences, community partnerships and strong restaurant leadership
- Review financial results and identify opportunities to increase sales, control expenses and improve profitability
- Create systems that help Managers and shift leaders successfully manage controllable expenses
- Ensure effective labor management through accurate forecasting and weekly schedule review
- Maintain a safe, organized and well-manicured restaurant that is as polished behind the scenes as it is for our Guests
PEOPLE CHAMPION
- Hire, train, develop and retain some of the best talent in the industry
- Ensure Team Members have the knowledge, tools and resources necessary to succeed
- Execute our Best First Day orientation and onboarding process for new Team Members and Managers
- Create a fun, dynamic and energetic culture that attracts great people and allows them to perform at their best
- Coach consistently, celebrate team wins and address performance opportunities fairly and directly
- Foster strong communication and collaboration throughout the restaurant
EXPERIENCE CURATOR
- Bring Whiskey Cake's Brand DNA to life through farm-fresh food, craft cocktails and genuine hospitality
- Partner with culinary leadership to maintain the highest standards for menu and beverage execution
- Ensure we use quality ingredients and execute every recipe consistently
- Partner with FB Society leaders to develop creative experiences that drive sales inside and outside the restaurant
- Maintain a visible presence and build authentic connections with our Guests
- Ensure the dining room and patio are clean, welcoming and prepared for memorable service
LEADERSHIP GURU
- Develop Managers to own their Areas of Responsibility and establish clear standards for performance
- Oversee AOR distribution and execution, following up consistently and redirecting results when needed
- Lead Manager meetings focused on sales, financial performance, restaurant priorities and opportunities for improvement
- Hold regular one-on-one meetings with Managers to review AOR performance and professional goals
- Build internal talent with an "Always Ready with the Next One" mentality that supports continued growth
- Hold the leadership team accountable for measurable operational and financial results
OPERATIONAL LEADER
- Oversee daily restaurant operations and ensure consistent execution of our standards, systems and procedures
- Maintain an active, hands-on leadership presence during service
- Ensure appropriate staffing, scheduling, inventory and cost-control practices
- Oversee food, beverage, service, facility and Guest-experience standards
- Maintain the cleanliness, organization and preventive maintenance of the restaurant and its equipment
- Ensure compliance with our policies and all applicable employment, food safety, sanitation, alcohol service and workplace safety requirements
If you are passionate about developing great teams, creating genuine connections and delivering memorable neighborhood hospitality, we invite you to apply.
